Shane Co.

Reviews

• RP

  Rachel Renee Peckham

  4 days ago
  5.0
  Quick and easy ring cleaning experience. Also received a lot of helpful service from the staff as we picked out my fiancé’s ring.
• MS

  Melissa Shank

  Oct 25, 2025
  5.0
  Karla was very helpful to get my rings cleaned and checked.
• GM

  Gity Mesbahi

  Oct 20, 2025
  5.0
  Mateo Chaboya was very polite and lessened what exactly I need and helped me to choose my daughter’s earrings and necklace
• DT

  Debbie Tsai

  Oct 16, 2025
  5.0
  My partner and I visited this Shane Co multiple times and were helped by Gargi and John. They were so helpful and knowledgeable about all the questions we had. We put together the perfect engagement ring set, and we’re planning to come back for our future jewelry purchases!! I absolutely loved learning from them and felt so supported through the process. GIVE 👏 THEM 👏 A 👏 RAISE!
• SY

  Stacey Younan

  Oct 1, 2025
  1.0
  I’ve had my Shane Co. ring for 12 years without a single issue—until I took it to the Cupertino location to be resized. In my first time wearing it after pickup, the entire center stone had fallen out - prongs and all. This ring held deep sentimental value, symbolizing over a decade of my life, including marriage and children. I was absolutely devastated. What made things worse was the complete lack of empathy or follow-up from this location. I called the store the next morning as soon as they opened. The person who answered had zero sympathy and simply told me a manager would call me back. No one ever did. It has now been weeks, and I’ve still received no response—not even a courtesy call. The loss of my stone was heartbreaking, but the total absence of accountability or compassion from this store made it even harder. I expected better from Shane Co., and this location has unfortunately ruined that trust for me.