Customer Service
Many customers praised the professionalism, responsiveness, and helpfulness of project managers and crews, particularly highlighting individuals like Courtney, Brandon, and James.
Quality of Work
Overall, the quality of restoration and repair work received positive feedback, with many customers expressing satisfaction with the results and attention to detail.
Communication
Customers appreciated the clear and consistent communication throughout the restoration process, which helped alleviate stress during difficult situations.
Response Time
ServiceMaster was frequently commended for their quick response times in emergency situations, often arriving within hours to address issues.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding delays, poor management, and issues with billing, indicating inconsistency in service quality.