Serra Chevrolet Clarksville

Reviews

• JY

  Jameson York

  2 days ago
  5.0
  Larry helped me out I stopped by right at closing on a Saturday he showed me the car and that Monday he and Wade worked hard to help me get the car. Can’t be happier with the crew I’ll be a return buyer. Also Jerry was a great help too!! The entire staff I met was super friendly and genuinely wanted me in the car I purchased.
• BW

  Beau Williams

  3 days ago
  5.0
  Best experience I have ever had at a car lot. Tony was amazing to work with and I live my new truck. We are going to be going back this week to trade in my wife's car. Amazing people a great experience. 5 stars.
• MM

  Melodie Metje

  4 days ago
  5.0
  We had the best experience at a dealer ever at Serra Chevrolet Cadillac. It was a no pressure experience with Bobby and the team answering all the questions we had. Not to mention the great deal we got!
• AL

  Austin Ligenza

  5 days ago
  1.0
  Experience went from good to okay to terrible. Dealer confirmed, in writing, they would reimburse me for lost costs due to their own error, and when the time came, decided they'd rather ghost me and hope I go away. For background, I was on the hunt for a rarish car, and ended up finding the right model/trim out of state. Logan was very communicative and responsive during the negotiation process. I ended up moving forward with the purchase, and began working on an agreed date to fly out to take the car. Fast forward, after purchasing non-refundable tickets for our agreed upon date, and after the 24 hour deadline to cancel and get refunded, I was informed the car would not be ready in time, due to the service department ordering the wrong part to fix a broken sunroof. Dealership claims it was an error on GM's part, but at this point I'm not sure if I trust that. Regardless, I was told in writing that the dealership would cover the costs, given that I could not get refunded or credit. When I finally came to pick up the car, I was told by Wade Rader that they would need to "research" the reimbursement. Given my need to drive back to my home state, I was not in a position to sit around and wait. Instead, I supplied proof of purchase for the airfare, and went on my way, trusting they would do the right thing and send a check promptly. One week later, and I've heard no response back after two follow up emails. In addition, the condition of the car was not communicated accurately prior to me taking possession. Not only is there water and physical damage in the headliner that wasn't communicated during my inquiry, the car was given to me with the driver-side floor mat missing. For the cherry on top, the passenger side blind spot monitor stopped working within an hour of leaving the dealership. Due to my travel situation, I was not in a position to go back to the dealer and report these issues. Instead, I'm out even more money on this nightmare car buying experience. In summary, I would not recommend taking anything this dealership says as trustworthy, and would certainly avoid buying here if you can.
• CM

  Chris Maille

  Sep 1, 2025
  5.0
  I had an appointment at 12:45 on August 29, 2025, and I asked if there was any way to get in earlier, since we were leaving to go out of town about 10:30. I was told to have it in there by the time they open and they would see what they could do. I spoke with Beau when I first got there and told him my situation, he said he would see what he could do. I set in the lounge and just waited, he came to me within about an hour and said that my ride was ready. In my opinion that service was above and beyond and everyone I spoke with was great. I think the gentleman I spoke with to schedule my appointment was Drew, he was awesome and so was Beau. Thanks for the 5 Star service on our 2025 Suburban.