Seattle Vault Self Storage

Reviews

• TH

  Tyrone Hollins

  Sep 30, 2025
  1.0
  A Cautionary Tale: My Experience with Seattle Vault Storage Calling Seattle Vault Storage “secure” is a contradiction in terms. Anyone can walk into the facility, hop on the elevator, and access any floor without restriction. There’s no real security presence, and the staff—young, visibly insecure, and often erratic—raise serious concerns. I even questioned whether substance abuse might be at play. I rented one of the largest units available. Within 20 minutes of signing the lease, the staff’s demeanor shifted dramatically—from polite to hostile. I was threatened with eviction simply for using the loading dock. Roger, one of the employees, is dishonest, rude, and lazy. His colleague is no better. They don’t clean, they don’t assist, and they seem more focused on scheming than serving. I run a sewing factory, and they attempted to seize my property using a bogus 19-day notice—claiming I overstayed my time limit and failed to move my car while actively loading. Yes, they enforce arbitrary time limits on how long you can be at your own storage unit. They’re consistently late, and their behavior reeks of power-tripping. Complaints to upper management go nowhere. If you’re considering renting here, I strongly advise you to reconsider. This place is unsafe, unprofessional, and anything but secure. It’s a dismal, depressing environment where hostility seems to be the norm. I’ve already lost valuable items—and I fear others will too. Stay away.
• CD

  Clinton Davis

  Aug 30, 2025
  5.0
  This is by far the best storage facility I’ve used. I own a business nearby and keep excess equipment and inventory here. I’ve had to switch unit sizes several times and the staff (Roger and nick) were very kind and accommodating every time! Also they have been transparent with their pricing up front which is a huge relief. I highly recommend
• MM

  Miles Minkler

  Aug 24, 2025
  1.0
  This storage place was ok the first time I went in, to sign up and rent a unit. After that they have this air about themselves that really is a put off. They have different times you can use the dock, which they say is 5:30 pm when they close the door, but if you arrive at 5:25 they tell you it's to close to 5:30 and won't open the door for you. BUT, if you want to walk it through the front door you can. The policies they have are on the counter but not every representative goes over that with you so it leaves you with a bad taste in your mouth about how things are done. Also I noticed some of the employees creeping around and listening to you're conversation like they are waiting to catch you breaking a rule. I got mine on special for 3 months and I'm changing to a different storage place when my 3 months ends. I just don't really have anything good to say about this place or the management. My recommendation is bypass this business altogether, the prices are not worth what you have to endure here.
• JM

  Jonathan Mathews

  Aug 10, 2025
  5.0
  GREAT DOWNTOWN LOCATION . FRIENDLY STAFF
• ML

  Matt Conquergood (Jah Legend)

  Jun 14, 2025
  5.0
  They don't have any restrooms for customers, but that's my only complaint now. I had a unit here years ago and found the staff to be very... Challenging. But I recently helped a friend with a move into this facility and the management on site at this time is exceptional. Like many others in the downtown area, this facility does have a somewhat earlier closing time than those a bit outside the core. Typically this place closes up in the evenings around 6pm but I'm not sure the exact times. Given the kindness and professionalism shown by the current staff, as well as pricing that tends to be far better than any others near downtown, I am very comfortable recommending Seattle vault storage with a 5 star rating.