Seattle Coffee Gear - CLOSED

Reviews

• SL

  Samar Leidy

  Nov 26, 2022
  5.0
  Great experience. We are prepping for a big espresso machine purchase and had a lot of final detail questions. The staff was super friendly, not at all pushy, knowledgeable and really enjoyed sharing knowledge. They also anticipated based on our preferences some of the considerations we might need to make. Most machines are available to demo and that was super helpful. If you're looking to buy a machine, get gear, or learning how to use one better, this is helpful place and you won't feel intimidated at all.
• TY

  Todd Young

  Dec 22, 2020
  5.0
  Really good selection of coffee and INCREDIBLY fast shipping to Portland, OR. Coffee was shipped a very large box full of what appeared to be non-recyclable peanuts, which is a huge turn-of for me. Per owners comment below, they are actually cornstarch (I ate one to fact check). It would be nice if their was a not on the invoice or in the packaging to help curb the shock.
• MB

  Matt B.

  Sep 26, 2017
  1.0
  I bought the Crossland CC1 machine around two and a half years ago. From day one I had problems. At first when I contacted Seattle Coffee Gear I was brushed aside as being ignorant about machines. Unfortunately, I believed them, and dealt with the issues which was essentially the machine not acting like an espresso machine. Lack of pressure which would fluctuate without changing the grind/settings/tamping. After I was so fed up with the issue, I contacted the owner first telling him my problem. He at first offered to fix the issue for free and seemed to know what the problems were. Then after weeks of no answers where to send the machine to Bill, I contacted Seattle Coffee Gear in attempts to have them get his attention and make him follow through with his promise. More weeks went by without any results. Finally, after constantly calling and asking for managers, they offered to do a "fix up" for free; however, I had to pay for the shipping which was around $120. What was ridiculous was that the support manager indicated a machine would only last around 2-3 years, which I thought was crappy considering my friends who run their own coffee shop said that was pure bull. So it seemed they were making an excuse for Bill's terribly unreliable product--and I meticulously clean my machine constantly. So I sent it in, and they kept it for quite a while with no updates on what they were doing or what was wrong. Then I received an email indicating it was on its way back with again no answers of what they did. When I finally got it back with no paperwork on what they did. Yet, I did notice much more power in the steam wand (and pressure) and for only a short while did it actually work like it was supposed to. Now only after 5 months or so, the steam has little to no power, the machine constantly is choked no matter what I do, and is pulling terrible shots. AVOID THIS PRODUCT AT ALL COSTS. Get a reputable brand that has been around for a while especially since the owner is seemingly being given special defense by Seattle Coffee Gear! I will not be buying my next machine from Seattle Coffee Gear either! Find another company as their customer service is terrible if you deal with them out of state!