Seattle Coffee Gear

Reviews

• TW

  tammy walker

  Oct 24, 2025
  1.0
  Worst customer support service. Purchased Breville Barista Pro. When we purchased it sales rep said we're here for the life of your product any issues bring it back and we will take care of you. It stops working ( under warranty) and support says you need to pay for it if we help you or call Breville I asked for the phone number David said to look it up myself as he works remotely. I asked again for the number he gives me a made up disconnected phone number. I call back and Corge says they have no supervisor no manager they work remotely. I again asked for help he said David is his supervisor I asked if they are in the U.S. he said good bye. Won't ever buy or trust Seattle Coffee Gear again.
• DL

  Danny Liberty

  Sep 29, 2025
  1.0
  Avoid at all cost. If you ever have an issue and need to service the machine, even while under warranty, they require you ship the machine at your own expense which can incur hundreds of dollars in shipping charges alone.
• RF

  Rick Fehr

  Aug 28, 2025
  5.0
  Great experience in store with Alex. He was so helpful and we’re already enjoying our first at-home espresso setup.
• JT

  John Tankersley

  Aug 9, 2025
  5.0
  Talked through espresso needs & setup problems with Sam. He made some equipment and accessory recommendations for me. It was a big investment and he was kind enough to avoid pressure of any kind and thoughtful to recommend I talk things over with my partner. It’s fantastic that they have similar prices to quality products online and they are local to stand behind their equipment. Prices on beans were excellent. I will be back for more beans and help dialing in my espresso shots.
• VM

  Vladimir Makushkin

  Aug 5, 2025
  1.0
  Customer service is quite hostile and honestly alienating. I received a coffee scale as a gift and wanted to exchange it for a different, more expensive model. Reached out to customer support and support specialist Arnel told me to basically pound sand. They won’t exchange it, they will only accept a return with refund going to the original payment method. This is obviously less than useless. Just look at the recent reviews. The golden days of this company are unfortunately behind. Quite sad. I really admired them in the past (Gail is the best!).