Seasonal Comfort Sub-Zero Repair

Reviews

• JC

  john cunningham

  Jul 29, 2025
  5.0
  Great service.The response we received was unbelievable,on time witch we all know can very due to other appointments that can last longer than expected. The wonderful technician Henry Chavez is so professional,he diagnosed the problem with in a minute or two,then said I have the part on his truck.Installed it in a very short time and we were up and running.He then cleaned up everything like it had never been touched. This has been with out question the best service call I've ever experienced!!Again thank you Henry Chavez and your company.
• GB

  Greg Browning

  Jul 25, 2025
  1.0
  I paid for the extended warranty. These are the warranty people. My ice machine has been out for over a month. I won’t go into all the details as it’s embarrassing for them (unit was wired improperly at the manufacturer) but the unit is now in the shop and I can get them to answer the phone or return a call to tell me the status. I call every day and tried all of their various options and can’t get a person or a call back or even a text with status of my repair. I’ve got 8 wolf subzero appliances with a 5 year warranty and can’t get a return call!
• NG

  Nischal Gautam

  Jul 11, 2025
  2.0
  Extremely expensive labor charges plus they do not provide you a detailed invoice unless you ask for it. Would not recommend unless you want to pay for extra labor charges.
• YG

  Yuan Ge

  May 7, 2025
  3.0
  Update: After escalating to Sub-zero, customer advocate team helped us get the experience through senior management of Seasonal Comfort. They sent two other technicians Henry C and Felix, who did a fantastic job fixing our issues and are very courteous and pleasant to work with. Henry put protective foam to protect our kitchen counter before laying down any tools, as well as a pad to protect the floor. He explained every step he is gonna take clearly and made sure we felt comfortable with all the options. I would ask for Henry for any future repairs. Day and night difference between the two visits! --------------------------- We are hugely disappointed with Subzero’s choice to use this company as the only service provider. They are very rude and condescending towards the Subzero owners for no reason. The technician they sent to our house refused to answer our simple ask to walk us through his repair plan before digging in our unit, after he told us he brought the wrong part. While he could explain to us what he plans to do, he avoided giving us an answer which we deserve to know, by talking in circles about how he felt our attitude is not the same towards him, and he can stop working if we have any question. He then accused us for not noticing the damage caused by improper installation (by certified installer sent by Subzero) early, and kept scolding me emotionally. I can’t understand where this bizarre behavior came from and can’t risk a person behaving like this being at our house longer. A scary experience you won’t expect after paying a fortune for this top brand!
• JH

  Jeff Howard

  Oct 15, 2023
  1.0
  Where do I begin. Kids took over =things went downhill badly. Service call delayed rescheduled to fit their schedule, to increase calls in the area (to maximize $140 call charge per customer which was NEW and not mentioned). Service call failed to repair. More delays. Spoke w/ Mom (founder) who was surprised and tried to help. Admitted the kids do it their own way. More or less admitted they do not care about customer feedback and will address in their desired time. She apologized. Could hear her disappointment. Sad to think she is no longer listened and kept on to keep her busy given she built the business and has so much more to offer.