Customer Service
Customers consistently praised the friendly, professional, and knowledgeable staff, highlighting their willingness to answer questions and provide clear communication.
Honesty and Integrity
Many reviews emphasized the shop's honesty, with customers appreciating that they were not upsold unnecessary services and that the staff advocated for them with dealerships.
Pricing
Customers noted that the service prices were significantly lower than those at dealerships, often by 20-50%, without compromising on quality.
Efficiency
The business was frequently commended for quick service and timely completion of repairs, often exceeding customer expectations.
Expertise
Reviewers highlighted the technicians' expertise, particularly with Mercedes vehicles, and their ability to diagnose and resolve issues effectively.