Customer Service
The staff is consistently described as friendly, professional, and caring, making customers feel welcomed and appreciated.
Grooming Quality
While many customers praised the grooming results, there were some complaints about inconsistent quality and unexpected charges for additional services.
Pet Comfort
Numerous reviews highlight the staff's ability to make pets feel comfortable and safe during their visits, especially for anxious dogs.
Membership Value
Several customers expressed satisfaction with the membership program, noting it offers good value for regular grooming services.
Facility Cleanliness
The grooming facility is frequently noted as clean and well-maintained, contributing to a positive overall experience.