Scenthound Carmel

Reviews

• YA

  yfat aronov

  Oct 5, 2025
  5.0
  Friendly and professional!
• CM

  Carrie Maniaci

  Sep 25, 2025
  5.0
  The Team at Scenthound were awesome! My dog is a little skittish about going into places like this and they were great about making sure he was comfortable. He looked amazing after his grooming and he has lots of fur so we paid extra for the fur treatment. He looks and feels so good!!
• PG

  Pam Gress

  Sep 3, 2025
  5.0
  Staff was very friendly and they did a great job! It was our dog’s first time there. We just did the bath but will do a haircut next visit.
• RN

  Ruth Neuenschwander

  Aug 30, 2025
  5.0
  Friendly, no waiting time. Price was as discussed before the service. Recommend the grooming.
• KC

  Kaelynn Cox

  Aug 16, 2025
  1.0
  I took my husky to Scenthound as a new client and was extremely disappointed. Within 20 minutes of drop-off, I was told she was ready for pick-up—which immediately raised red flags. When I arrived, she was dripping wet, leaving a puddle on the floor. I was told she had only been dried for five minutes, which is completely inadequate for a husky with thick fur. I called to speak with a manager and was told dogs should be “damp, not dripping.” I’ve never picked up my dog from a groomer even slightly wet. I requested a refund, which I received, and thought the matter was resolved. Their response to my review below is very false - I never threatened to leave a bad review in an attempt to gain a refund, I simply asked for a refund because my dog was wet (she also smelled terrible the remainder of the day). I had also considered this matter closed at the conclusion of the refund and I didn’t post a review until the urgent care visit. 2 weeks later, my dog began licking her backside excessively and developed a hot spot. The urgent care vet confirmed that being left wet was likely the catalyst. I had to pay $352 for treatment. I contacted the owner, Doug, to discuss compensation and was shocked by how disrespectful and dismissive he was. He denied any wrongdoing, claimed the wrong services were booked, and tried to deflect responsibility by asking to speak with my vet. I pointed out that the refund already acknowledged fault, and that it was their responsibility to clarify services if what I booked online wasn’t appropriate. Instead, they went ahead with poor care that harmed my dog. I did notice—after the fact—that the confirmation email mentioned a towel dry unless I added a full dry as an extra. I was willing to take accountability for that oversight, but Doug refused to take any responsibility for failing to explain services clearly at any point. I asked for partial compensation for the vet bill, and he declined. I’m now filing a complaint with the Better Business Bureau. Please be cautious if you're considering Scenthound. A dog should be fully dried after a bath, especially for health reasons. My husky has never had skin issues in five years—until now.