Samsonite Company Store - St. Louis Premium Outlets

Reviews

• DC

  Dan Chaplin

  Sep 10, 2025
  5.0
  Very nice lady helped us. Would buy there again.
• JL

  Julia Li

  Jul 27, 2025
  1.0
  Whoever was working there 3pm on 7/26/25 had a really bad attitude. My dad and I walked in and tried on two backpacks, we put the backpacks back the way they were, but apparently we didn’t do it right because on our way out, after saying “thanks!” to the cashier (a middle-aged man, mind you) who actually didn’t help us at all and instead was side-eyeing us the whole time, he literally just yelled out “UGH ARE YOU KIDDING ME! ARE YOU SERIOUS RIGHT NOW” while he angrily was adjusting the backpacks we tried on the display. Honestly was shocked and scared. My dad actually wanted to come back to get one of the backpacks after more browsing but after that we decided to wait to buy somewhere else bc the worker there was so angry.
• CC

  Chen

  Jul 1, 2025
  5.0
  I visited Samsonite’ store in this outlet to have a zipper on my suitcase fixed, as it comes with a lifetime warranty. All you need to do is pay a $20 shipping fee, and they’ll take care of the rest. The process is incredibly smooth, and the staff is incredibly friendly. This experience has made me even more of a fan of Samsonite.
• S1

  Silverfox 1

  Jun 18, 2025
  1.0
  3:00 on a Wednesday and the store is locked up. Sign on the door says closed until 2:35 today but still locked up tight
• TG

  T. Gafford

  Jan 5, 2022
  4.0
  Quaint & small luggage store. Does not have a variety of luggage choices within the store & it seems to only display a particular type of luggage. The salesman was extremely helpful.