Samsonite Company Store - Carolina Premium Outlets

Reviews

• NM

  Nora Mier

  Sep 24, 2025
  2.0
  My husband and I went in Monday to look for a small carry on for our toddler. We already own 2 large luggages from here. First experience was great. This time.. the lady working that day with red hair was not nice or helpful. When we went in she greeted us, good! While we were browsing she just stood there and stared the entire time. I had to ask her questions to find a perfect carry on. She one worded answer my questions. I had to open the luggage myself to show my husband which one would be our choice while she stood behind the counter. After purchasing the one we decided on. She seem to still have an attitude, she did not even say anything. She handed back the change and didn’t say a word. My husband had to ask “is that all?” And still nothing from her. I said “I guess, let’s go” I hope this is not our last time shopping here because I could have easily went somewhere else and not purchased anything.
• SB

  Steven R. Beck

  May 14, 2025
  5.0
  Great staff very helpful and told me about the warranty on my previous piece of luggage, ended up buying 2 pieces just because of the honesty and the excellent customer service.
• AG

  AA G

  Jan 11, 2019
  4.0
  Looking for duffle bag and they currently out of them.
• WD

  Willie Duncan

  Aug 5, 2016
  5.0
  Replaced defective product, no questions asked!