Salvatore's Old Fashioned Pizzeria

Reviews

• JS

  J. S.

  Sep 12, 2025
  1.0
  Long history of HORRIBLE service! Many years ago I would order from this location while at work. Often times I found they would not provide utensils for eating food despite requesting them. Then I reached out, I was told this is the most busy location and it is unreasonable to expect them to always get it right. So I stopped ordering. Recently I have tried them again they still do not take care to bring all the requested items with your food. Despite having an option to order utensils - they rarely provide them. Several times recently, I have ordered and not received what I requested. I provided feedback and Vinnie responded "hope you enjoyed your meal" and a rude response expressing their displeasure that I provided them feedback. I was told I am entitled because I am upset about not receiving something they offer for free. While it may be trival to Vinnie - when I am dressed up at work at eating messy food like pizza and wings, I like silverware to avoid messy hands and making a mess of dress clothes. If Vinnie feels silverware being requested makes a customer entitled, maybe don't make those items available for the customer to request. After 15 years in Rochester, I have deleted my salvatores account. I am sure they dont care and have plenty of other customers, so losing 1 is not big deal. But I will not pay this company another dime based on how this complaint was handled. Hopefully they rethink their customer service strategy and consider putting the customer, and their experience, over the experience Salvatore's thinks the customer should accept.
• BA

  ben amico

  Aug 10, 2025
  5.0
  Great service
• EF

  Elizabeth Freeman

  Aug 1, 2025
  5.0
  I love it here. They have the best pizza and wings so far
• RZ

  Rob Ziegler

  Jul 8, 2025
  5.0
  Fantastic food. Love this place. Killer steak subs, pizza is delicious... nothing to complain about.
• NS

  natosha smith

  Jun 17, 2025
  3.0
  I love coming here because the food is very good but tonight I called with my first complaint and that was my grilled chicken in my salvie plate was burnt or old and because I am at work and could not return the food, the young lady on the phone said there eas nothing they could do. I even took a picture. This is just my review for this order.