Safelite AutoGlass Headquarters

Reviews

• JD

  jjwatk@gmail.com drpeppee

  Aug 29, 2025
  1.0
  Safelite Auto Glass in Muskegon has been nothing but a nightmare. Not only did they put dents around every window they replaced, but one of my back windows literally exploded while the vehicle was just sitting there — and I have video proof. Another side window is now loose as well. When I went back, they refused to honor their own warranty and take responsibility for their poor workmanship. They blamed everything except their installation, even though the problems are clearly from the way the glass was put in.!!!!!help!!!!!!
• JM

  Jason Meeks

  Aug 18, 2025
  1.0
  I have used Safelite on several occasions, but this will absolutely be my last time. From the very first time contacting your customer service department to finally getting to my appointment, it has been an absolute nightmare! First, the agent did not listen and continued reading from their script. Assumed that the install location was performing the installation, I was literally scheduling Safelite to perform the installation. Wasted over 30 minutes on hold contacting the detail shop trying to confirm they were installing the glass. Absolutely confusing to the detailer as I previously contacted them with the plan for an installer meeting them to have everything done at the same location by Safelite and the shop. Zero listening, comprehending, and continuing her agenda as she thought the scenario was playing out. After I had to cut her off to clarify, she stated that is a much easier process and that she didn't have to reach out to the shop. I know this! I have several windshields replaced and never had them reach out to the location where the vehicle was going to be physically.  Secondly, scheduled my appointment before getting everything approved through insurance but telling me that it was approved. The installer showed up and proceeded to tell me that they couldn't install due to the "aftermarket lift." It is a stock vehicle. Then tried to tell me that it was not stock. Borderline combative... Right before he began the install, he informed me that the price was going to be $601.00. I was guaranteed due to having Florida full coverage, it was a ZERO deductible. I refused to pay and contacted customer service where they confirmed at first that it was approved for OEM glass, but once I told her that I was putting her on speaker with the installer, the tone changed and now it was not approved. He packed up the glass and left. Mind you, this wasted 2 hours of my day, delayed the vehicle being detailed, as well as not allowing my tint shop to complete their work before a scheduled trip next week. I was told that they could fit me into one of two available appointments the following day, I had no other choice. Keep in mind that it is still "not approved." Approximately an hour later I received a notification that my appointment was over an hour from the agreed upon location. Of course this was after hours... First thing, the following morning, before I was able to call the local office, they reached out to me to confirm my appointment. After a brief conversation, I received another text with the correct location. Now that I had arrived at my appointment, I was greeted by a nice and pleasant receptionist, (the only individual) that showed empathy and understanding for my debacle. Immediately after that, a tech came in and started the whole "not a stock height vehicle might not calibrate correctly!" Each and every employee has either led me down a rabbit hole, did not listen and assumed they knew what I was going to say, lied, withheld the truth, was untrained, condescending, or plain out did not care. This experience has left me despising the brand Safelite and will go ANYWHERE other than Safelite for my fleet, my personal vehicles, and anyone that might mention Safelite in the future. I will be leaving a review on every possible platform that I can after these -10 experiences over the past 4 days; wasted over 9 hours, 115 miles, and $50 in fuel combined. Get it together.
• MC

  Michelle Collins

  Aug 18, 2025
  1.0
  So took my vehicle to safelight to get a windshield replacement as they are the preferred easy provider of my insurance Liberty Mutual. They apparently have this new policy if they see any bubbles/rust they won’t fix it unless they grind your car. So Reds Auto will get my business. Photo of this tiny ridiculous area provided. Common sense here. Their own techs don’t agree
• RS

  Ryan Suniga

  Aug 8, 2025
  1.0
  Im in Bakersfield ca. Terrible customer service 3pm app. Took car back late all they did is stand around and talk then theybtried to send manager in and trybto bully me i can see them talking about it taking them 3hrs to finish it this place is a joke all i got to say is it better no leak
• KS

  Kenneth Seymour

  Jul 31, 2025
  1.0
  Had a appointment to have a new windshield replacement in my 1973 Chevrolet pickup truck.Paid for in full Online, Technician showed up as Scheduled,I had the old window out already,he was there for about a Half hour preparing the installation and come to find out the Rubber seal he brought was to big.From there ever thing went south,he left said some one will get back with me,took 2 days no phone calls Emails,I made several calls, really bad communication, Final got it hashed out for my refund,but they are going to charge me Taxes , Cancelation Fees, for something that was there fault.Dont use Safelite still have not got my refund.Might report to BBB.