Safelite AutoGlass Headquarters

Reviews

• RM

  Richard Moreno

  3 days ago
  5.0
  My son Nicholas Moreno (Proud Marine veteran ) works at Safelite. And they did excellent job replacing my rear window on my Toyota Corolla. He also took first 🥇 place at work. Holloween costume Captain America contest . October -31-2025. This would make a great display photo and display stand. At all Safelite companies. Safelite 33432 Central Ave, Union City, CA 94587.
• DO

  d owens

  Oct 26, 2025
  1.0
  Worse Safelite experience Glen Burnie, MD. I initially went there for a repair in Aug. The repair looked questionable and resembled a glob of resin where the rock impacted but was told it would look different after a few hours. Nothing changed and when I touched the impact area it was sharp to the touch. After less than 72 hours it developed into a crack which is growing as of today. A new windshield was ordered and appointment made. The morning of the appointment I was told there was an "emergency" and the tech couldn't make it and was rescheduled for the following Sat. The following Sat I received a call from the technician stating an aftermarket windshield was ordered and not OEM which could cause calibration issues and an new windshield needed to be ordered. Why wasn’t this caught during the first scheduled appointment? An OEM windshield was ordered through customer service via my insurance company. After no contact with the shop I contacted customer services for an update and was told it was backordered with no ETA. From late Aug to Oct I never received any information from the shop on the status nor could contact them because no one would answer the phone. I contacted customer service once a week to get an update and they would attempt to call the shop as well but also could not get a hold of them. Customers service reps would send an email to the shop for them to contact me, but no email or phone calls were ever received, this went on for 2 months. In Sept an appointment was set up with no communication and the day of, it was canceled. The second week of Oct when I called customer service, I was told all the parts and windshield were received. The following week I received an appointment date for 18 Oct. On 18 Oct, the tech called me who sounded anxious and stated he's not from this store and is not sure what was going on but the windshield was still in enroute from the dealership but the other parts were here. He attempted with me on the phone to have someone from the shop speak with me but they never did and I could hear them in the background discussing the appointment, the parts, why they setup the appointment. The tech came back on the phone and said someone from the shop would call me and no one ever did. Once again, I tried to call but once again no one answered. I later received a new appointment date via email of 25 Oct between 8-12. On 25 Oct, at 1230 no one had arrived, I called the shop once again no one answered, called customer service and they gave me the cell number of the tech. I sent him a text message and he called me and asked "at time has anyone from the shop called you" I said no and he sounded shocked. At first he was hesitant to explain the issue and said that the extra parts were not there but the windshield was and someone should have called you by now. I told him, I was told back in Sept by customer service the parts were there and we were just waiting on the windshield and that on 18 Oct when the appointment was canceled, it was because they had the parts but not the windshield. The tech gave me the "direct number" to the shop and I called over 10 times and no one answered. I sent another text message to the tech and asked if he could contact the shop and have them call me. He stated that he was trying to call them as well and when he did reach them he would let me know and so that I could call the shop. When he let me know a few minutes later I again called shop and no one answered after many calls. I sent a text message to the tech a couple of hours later to confirm the information he had told me earlier about the windshield be he never responded. There are obviously serious problems with the Glen Burnie, MD shop. They canceled or were no shows for 5 appointments, they do not answer the phone even for customer service. I received no information from the shop about the cancellation or information on the parts or next appointment. This shop is poorly managed and dysfunctional with little interest in communicating with customers.
• TW

  Trice Wyatt

  Oct 1, 2025
  1.0
  HORRENDOUS CUSTOMER SERVICE AND REPAIR EXPERIENCE!!! Secured services for windshield repair June 2025 and then subsequent replacement. Received vehicle with the incorrect windshield and no calibration. Was not informed upon retrieving the vehicle, and had to bring it to the attention of the technicians. It was an 'Oh By the Way' response! Registered complaint regarding the entire experience, lack of communication and receipt of several invoices with disputing amounts. Was informed a reimbursement would be remitted. Submitted claim in July 2025, placed calls weekly, told its a malfunction in the processing system and a memo would be sent to gather details determining check status. Again, no follow-up to the inquiry placed, same repetitive response from each representative. I have spoken with numerous people and as of today's conversation, October 1, 2025, with yet another representative, still no traction or remittance.
• JD

  jjwatk@gmail.com drpeppee

  Aug 29, 2025
  1.0
  Safelite Auto Glass in Muskegon has been nothing but a nightmare. Not only did they put dents around every window they replaced, but one of my back windows literally exploded while the vehicle was just sitting there — and I have video proof. Another side window is now loose as well. When I went back, they refused to honor their own warranty and take responsibility for their poor workmanship. They blamed everything except their installation, even though the problems are clearly from the way the glass was put in.!!!!!help!!!!!!
• JM

  Jason Meeks

  Aug 18, 2025
  1.0
  I have used Safelite on several occasions, but this will absolutely be my last time. From the very first time contacting your customer service department to finally getting to my appointment, it has been an absolute nightmare! First, the agent did not listen and continued reading from their script. Assumed that the install location was performing the installation, I was literally scheduling Safelite to perform the installation. Wasted over 30 minutes on hold contacting the detail shop trying to confirm they were installing the glass. Absolutely confusing to the detailer as I previously contacted them with the plan for an installer meeting them to have everything done at the same location by Safelite and the shop. Zero listening, comprehending, and continuing her agenda as she thought the scenario was playing out. After I had to cut her off to clarify, she stated that is a much easier process and that she didn't have to reach out to the shop. I know this! I have several windshields replaced and never had them reach out to the location where the vehicle was going to be physically.  Secondly, scheduled my appointment before getting everything approved through insurance but telling me that it was approved. The installer showed up and proceeded to tell me that they couldn't install due to the "aftermarket lift." It is a stock vehicle. Then tried to tell me that it was not stock. Borderline combative... Right before he began the install, he informed me that the price was going to be $601.00. I was guaranteed due to having Florida full coverage, it was a ZERO deductible. I refused to pay and contacted customer service where they confirmed at first that it was approved for OEM glass, but once I told her that I was putting her on speaker with the installer, the tone changed and now it was not approved. He packed up the glass and left. Mind you, this wasted 2 hours of my day, delayed the vehicle being detailed, as well as not allowing my tint shop to complete their work before a scheduled trip next week. I was told that they could fit me into one of two available appointments the following day, I had no other choice. Keep in mind that it is still "not approved." Approximately an hour later I received a notification that my appointment was over an hour from the agreed upon location. Of course this was after hours... First thing, the following morning, before I was able to call the local office, they reached out to me to confirm my appointment. After a brief conversation, I received another text with the correct location. Now that I had arrived at my appointment, I was greeted by a nice and pleasant receptionist, (the only individual) that showed empathy and understanding for my debacle. Immediately after that, a tech came in and started the whole "not a stock height vehicle might not calibrate correctly!" Each and every employee has either led me down a rabbit hole, did not listen and assumed they knew what I was going to say, lied, withheld the truth, was untrained, condescending, or plain out did not care. This experience has left me despising the brand Safelite and will go ANYWHERE other than Safelite for my fleet, my personal vehicles, and anyone that might mention Safelite in the future. I will be leaving a review on every possible platform that I can after these -10 experiences over the past 4 days; wasted over 9 hours, 115 miles, and $50 in fuel combined. Get it together.