Safelite AutoGlass

Reviews

• RF

  Robert Frye

  4 days ago
  5.0
  Our experience at the Safelite window replacement shop in Wilmington, North Carolina was refreshing. The technician was professional knowledgeable and gave us confidence in his ability, installation and their windshield. The process was quick, we had a great place to wait while our windshield was being replaced.
• CT

  colleen tanck

  Sep 8, 2025
  1.0
  #5 appointments to replace my windshield. 1st appt I was given a time of 8-5 and took the entire day off work. For each appt, Safelight asked me to confirm the appts by email, text message & phone call. At 8:30 I was called to say they didn't have the part; when I expressed irritation she basically said I should be grateful that she caught that my VIN brought up the wrong part in their system, that she overrode it and ordered the correct one. 2nd appt had a time of 8-5 (I assumed they had the part), took another day off work, and was texted at 6:30am to say they hadn't received it yet. 3rd appt we agreed to NOT make the appt until they actually received the part, given a time of 8-5 (I never had notification of a closer appt time-each time it stayed all day), I asked to change the location from my home to my daughter's. The girl confirmed the appt without asking for the address (I offered it at the end). The tech said he did call as he finished his previous appt, but chose not to leave a VM of his arrival time, he decided to just come out. When he came out it started to mist, so he advised cancelling as the glue wouldn't stick. I made a 4th appt in the shop, an hour away, as the tech advised less wait time & more services offered (my car is a new model which I was told they may have issues calibrating during a remote appt, but I was assured they could do it in the shop - not that this was ever expressed when making the appts for remote service). I was told the appt would last an hour - it lasted 2, so including 2 hrs drive time, it changed from taking half day off work to a full day. After an hour & a half I asked for an update and they couldn't locate the tech or my car, so the girl assumed he had taken it out for a drive "to calibrate". 2 hrs later I paid my $1,000 deductible and was told all was well. A couple days later I was emailed that the calibration wasn't completed, that I would need another appt & I had a balance of $1,000. Then I was emailed that my car may not be safe to drive, that I needed another appt but I may also need to take it to the auto dealership. Furious, I called the shop, which answered the call 3xs with an automated "Sorry...no one is available..." and disconnected me each time. I called the 800# and got a national operator, she tried the shop (Wilmington, NC) & was also disconnected. I told her about the emails and asked if I should not drive my car, which she didn't have an answer to. I asked to log "a formal complaint" (gave her a run-down of the situation), & she assured me that a regional manager would be calling me. NO MANAGER EVER CALLED. Once I got a hold of the shop, I was told the "automated emails" meant nothing, to not worry, & when would I like to bring it back? I told her my extreme frustration, I asked about compensation (for my time, wear & tear on my car, gas $, now #4 days off work, etc), at least AN APOLOGY? "Oh. Sorry, so when would you like to make the appointment?" I asked to speak to a manager - "I will let our store manager know & he will be calling you." NO MANAGER EVER CALLED. I made an appt for a tech come to my house with a half-day window (I was assured each appt should have been this way, even though all of mine remained the entire day). He showed up, apologized profusely & drove my car for calibration. He said it must have been their system not recognizing the correct model & that sometimes their system doesn't save the calibration. This 5th appt, which lasted less than an hour, seemed to do the trick. I'VE NEVER RECEIVED A CALL FROM A MANAGER, NEVER RECEIVED ANY COMPENSATION (not even a discount coupon for a future issue), or EVEN AN APOLOGY from the company.
• CL

  Christopher Lipani

  Sep 4, 2025
  5.0
  The technician communicated before his arrival, giving me an accurate time window. After completion, he educated me on what I could or couldn’t do and he calibrated the camera and sent an email about it as well. Great experience.
• JG

  Justin Genovese

  Aug 30, 2025
  5.0
  The technician was super courteous, and for an older truck, 92 Sonoma, he took his time and treated a few minor rust spots in the channel. Over super impressed. Initially we were going to do it ourselves, but the cost point and time it took the technician was well worth the extra money!! Glad we used Safelight.
• SC

  Susan Chronister

  Aug 23, 2025
  2.0
  We replaced our windshield due to a requirement for moving overseas to ship our vehicle because the facade of a fix of a previous crack was still considered a crack, not unlike what Safelite does now these days (you know the tiny crack filled with glue and still looks like a crack? They used to have better service). Didn’t use insurance, so as not to incur extra costs to our insurance premium. We got violated fiscally. But at least it was a one time fee, right? The windshield is replaced, recalibrated at such a wild cost. Safelite is a violator of every person that truly works hard for a living. Marked up pricing for sure these days. Hopefully the windshield passes inspection for overseas shipment. Doubtful, and we won’t be able to get the warranty when overseas.