Safelite AutoGlass

Reviews

• KP

  Kim Pabalan

  2 days ago
  1.0
  I'm so frustrated with this company. While on vacation driving from Texas to California we got a Crack in our windshield. We went through our insurance company to schedule the replacement. Everything seemed fine after the technician replaced the window. But apparently when calibrating the windshield, checking to see if the speaker for the wireless calls still works is not part of the process. I hadn't noticed until a couple days after the fact when someone called that no one could hear me anymore when I picked up the call on the car. I called to schedule someone to look at the car when we returned home. The technician from the Plano office said he couldn't fix the problem but that either he or the office would be calling me to schedule a time to bring the car to the shop. MULTIPLE weeks of calling and no one ever got back to me. Finally the customer service rep said she was going to escalate my problem to the supervisor. Well a couple days later I finally get an email back from Stephanie from the Reseda, CA shop requesting a picture and saying her technician didn't report any damage when he did the replacement. Of course he didn't. The window is fine. Like I said I'm guessing checking if the calling feature is still functioning isn't part of the process. Anyway two weeks now and she or whoever this Andrea person is she copied on to the email haven't had the courtesy of calling or emailing me back. This has been going on since the end of July. The communication with this company is a joke. If you have a choice, go somewhere else for a replacement.
• CS

  Clio Straus

  6 days ago
  1.0
  I dropped my car off at 9:30 Saturday morning. I get a call around 1pm that my car wouldn’t be read until 7/8pm. It’s a Saturday night so I had plans and couldn’t drop everything to go get my car. I asked if I could pick it up in the morning and the lady on the phone said “yes, of course.” I get drive all the way there first thing on Sunday morning and they’re CLOSED ON SUNDAYS. I understand mistakes happen but a phone call back would have been nice. I now have no car to go to work on Monday. I go Monday evening and explain the situation. All the lady at the front desk said was “sorry that happened to you.” Very frustrated and will not be returning in the future.
• MM

  MKC

  Sep 6, 2025
  1.0
  Drove to Safelite Plano to have my son’s rearview mirror glued back on. The lady at the front said, “We don’t do that.” I told her customer service/corporate told me to go into my nearest Safelite, no appointment needed, and they could glue it on for me. No, we don’t do that. Maybe you should let your customer service/corporate know that is something you do not do for people. Not sure how you replace windshields for people, but you don’t glue rearview mirrors back on???? I have attached my conversation with customer service.
• WL

  W L

  Aug 29, 2025
  1.0
  Unethical business practice, period. Got routed to Safelite Frisco through my auto insurance for a windshield replacement. Appointment set for Tuesday. Tech showed up with a defective glass; he was asked by the shop to still show up to see if the customer would accept it. Apparently he's got a full truck of rejected glass, so it's their common practice. Who would accept defective glass in the first place? No big deal, glass declined. Tech said Safelite would call to reschedule, OR I could drive all the way down to Plano WITHOUT an appointment to get it done. Wednesday came, no call. Thursday, I decided to drive all the way down to Plano only to be rejected because I was now supposed to have made an appointment. Held my temper, made an in-home appointment again for Friday from 12pm to 5pm. Guess what, 2pm no call. I called Plano, and they said I was scheduled but not routed. I told the woman on the phone to cancel the whole thing. She didn't even try one bit to make it right. Just silence and a casual "it's cancelled" and that was it. Three days wasted.
• MF

  Maryjo Ferril

  Aug 24, 2025
  1.0
  There was NO PLEASURE ON MY END. Your tech(Demetrius) NEVER SHOWED! I waited from 11:00- 7:00PM. Still no technician! On top of that Safelite charged me the full amount on my card and when I went to the Plano location, Cody( "the manager") who did not even greet us, sat at a computer not 10 feet away, and proceeded to do something on his computer- we asked for our charges to be returned- he was very rude and extremely disrespectful- we asked him for a receipt of the transaction- he stormed off saying he had to contact his district manager- he came back and said he would print that. When we got same receipt, it said services were "completed". As I said previously, nothing was completed. The distress your company has caused me is not explainable.