Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Knoxville area, turn to Safelite AutoGlass . Those in central Knoxville or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 11235 Threadstone Ln, Safelite AutoGlass Knoxville repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
398 reviews
5 stars
243
4 stars
43
3 stars
7
2 stars
20
1 star
85
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers reported poor communication and difficulty reaching representatives, often being redirected to automated systems.
Scheduling Issues
Numerous reviews highlighted problems with scheduling appointments, including last-minute cancellations and long wait times.
Quality of Work
While some customers praised the quality of the windshield installations, others reported issues such as scratches, improper repairs, and damage to their vehicles.
Mixed Experiences
Feedback varied widely, with some customers expressing satisfaction with the service and others vowing never to return due to negative experiences.
Pricing Concerns
Several customers noted discrepancies in pricing and felt that the costs were higher than expected, leading them to seek alternatives.
- TGTim GrimesOct 11, 20251.0Terrible. Scheduled for more than a week in advance. Paid $600.00+ in advance. Safelite EMAILED me at 3pm the day prior to the job to cancel (no phone call). Difficult to get your money back. Difficult to schedule. I did my part but Safelite dropped the ball. I will NEVER use this jackleg organization again.
- HMHeather McCulloughJul 27, 20251.0They fixed the chip in my windshield but scratched my tint on my driver window in multiple spots. They didn't take any responsibly for it and the guy had the nerve to say 'maybe a bird scratched it'... no joke. Will be calling corporate and my insurance company Monday morning!
- JSJames StewardJun 25, 20251.0Spent over two months trying to get a window I made a tragic mistake by not researching the reviews before I did business bro you don’t have to do that. Just check the reviews I’m not sure.
- DHDale HinkleJun 2, 20251.0I just wanted to speak with someone but all they did was loop me back to the website. How impersonal. I’ll not use or recommend this service.