Safelite AutoGlass

Reviews

• CW

  Courtesia Wilson

  2 days ago
  5.0
  Special thank you to William and the receptionist for such GREAT customer service. The wait was limited and the service repair was fast and precise. 10 out of 10 HIGHLY RECOMMEND all window service repairs take place here.
• DH

  Deeds H

  3 days ago
  1.0
  I would give half a star if I could. Poor communication, technician arrived ~3 hrs later than the text giving me his arrival time, no one I talked to (I called multiple times) provided any apology, explanation, or help other than "We don't know where he is. All we can do is keep trying to call." The ONLY saving grace is he did a good job replacing my window. Replacement = 5 stars. Everything else = -1000 stars. (Date of service 9/2/2025)
• JG

  Jenn Gehring

  4 days ago
  5.0
  I brought my vehicle in for a rock chip repair and the AutoGlass Technician found a second chip and repaired it at the same time… WOW 🤩… what a blessing and I loved how he went above and beyond to make my experience amazing!!
• BB

  Bradshaw

  6 days ago
  2.0
  Everybody was friendly but during the install the tech bent the hood, and it wouldn't close properly. I scheduled a "warranty appointment" on-line and drove out to their shop the next day to get it fixed. Yesterday I went to wash the car and water was running down the inside of the windshield. So I tried scheduling a second "warranty appointment" but, apparently, once you can only schedule the first one on-line. After that - instead of giving you the available appointment times - the website tells you to call the national number to report a problem. But the national number is 100% automated, says appointments can only be made on-line, and then hangs up on you. The only numbers available on-line are national numbers, so I cannot contact the local story directly. Apparently I have to drive there - 30 minutes each way - just to make an appointment. Really frustrating.
• LN

  Lawrence Nicoletti (Nick)

  Aug 18, 2025
  1.0
  It's safe to say that I dislike "Brandi" the agentic AI username of the automated text messages you receive from Safelite for appointment updates. My appointment was cancelled 3x by this feature, only to be told that my appointment was NOT cancelled by a live operator. I was told my part had not been delivered, only to be told (again) by a live operator that my part was in stock and locally available (shocking). I requested OEM glass after I was told "OEM" glass was surprisingly cheaper for my vehicle - which turned out not to be true. I was told duplicate work orders were purged from account to avoid further confusion because I had called so many times due to false cancellations.... (you guessed it) only to find out those work orders were still being processed which led to even more confusion and more phone calls. Every single operator I spoke to was "new" and didn't seem to know what to do to remediate my complaints and ultimately solve the problem. Emilio (technician) was great. When I asked him to confirm that he had installed OEM glass at my home, he regretfully informed me OEM glass was not requested, even though "Brandi" said my OEM part was on back order and/or not delivered promptly. This company needs to invest in a comprehensive training program for customer support. No fault to those employees who are "new," but this company needs to ensure their support staff can answer basic questions related to pricing, insurance claims vs. consumer out of pocket, timelines, inventory, etc. without running to a "manager." (Who was conveniently off) My expectations are normal for a company who's monopolized the auto glass replacement industry (do better). Great on-site service for my one and only experience with Safelite). Absolute administrative nightmare. Not sure how you avoid them, but if you can, you'll save several hours of your life leading up the actual installation of the product.