Safelite AutoGlass

Reviews

• GC

  Gerald Chan

  2 days ago
  1.0
  I have used safelite several times for similar rock chips in past with excellent results. Normally they use pressurize vacuum/pump, but this time the tech spent less than 10min picking at the crack and manually applying resin without tool. The chip/crack was less than nickel size before they started and now the crack is much WORSE. I have had similar chips/cracks on windshield in past, and end result was professional appearing. They charged my insurance company $83 for this service. I tried calling customer service and they said manager from this branch would call back. Still have not received a call.
• JZ

  Jandira Zaki

  Nov 2, 2025
  5.0
  Randy was so helpful, flexible and patient. Drop off option was great; quick with same day pick up
• CR

  Chelsea Reynolds

  Oct 14, 2025
  1.0
  I had the a windshield replaced 10/1 by Safelite where they came to my home to install it. I saw another crack on the windshield on the driver's side on 10/10 and scheduled a warranty service with them for 10/14. The tech told me that there was a "point of impact" which is the reason for the crack and denied the replacement under warranty. This point is smaller than the tip of a pen. It's obnoxious how this tech can say with such certainty that this was the reason for the crack and not at least question the quality of the glass. Safelite has or should have a customer service funding bucket and if they cared at all about their customer service rating they would use these funds to support my disagreement with their decision and replace the windshield but I can't make them do that. I can however share the experience with others. Hope this helps others make their decision.
• SY

  Sherron Young

  Oct 14, 2025
  1.0
  Came in for a 8 am appointment to have my window shield replaced. Around 9:15 am John, the technician that was performing work on my vehicle comes out with a nonchalant attitude about him wiping my replacement down and it drops in the midst of it!. The receptionist comes over and informs me that they are reaching out to the warehouse which is 1 hour and a half away to see if they have one in stock. I understand things happen but how could you be so careless. You’re literally working with something that is fragile. Maybe if the music wasn’t so loud and the staff wasn’t joking around this could have been avoided. My entire morning is wasted. No apology was issued until I asked them for one. If I should ever have any issues with auto glass. I will never return here.
• CH

  Chris H

  Sep 24, 2025
  1.0
  Lousy workmanship, non existence customer care. Brand new glass INSTALLED with four scratches in the glass. You have to reschedule another appointment but don't worry cause you have a warranty. ???? How about you install it once, correctly. Glass has a residue on the interior section as well. The cover for the sensors near the rear view mirror fell off because they weren't reinstalled properly. Made no offer to credit my payment for the issues or the inconvenience of a second appointment. Safelite customer service tried contacting the shop directly, put me on hold for ten minutes, came back on the phone to say they couldn't reach anyone. She told me the manager would contact me. Nope. No contact. I am the last person who wants to waste my time writing a negative review but here I am. Absolute joke.