RUSSELL PLUMBING & HEATING

Reviews

• VB

  Vicki Brown

  4 days ago
  5.0
  Greg put in new kitchen faucet. Great job, pleasant person. In and out with no problems. Always great service with Russell’s. Only issue was they were to let me know a time he would be there. I only got a text 10 minutes before from Greg. Was not prepared for him. Had to clear off the counter and under sink before he could do the work.
• BH

  Brenda Hopkins

  Oct 31, 2025
  1.0
  Called on the Oct. 20 needing to set up getting furnace switched over to natural gas and plumbed in they ran gas to us this summer was told they would need to write up an estimate and they asked for my email address gave it to them couldn't understand how they could write estimates and didn't come out to see it but you have worked on furnace last year and tech. did take down info.on furnace for future use . Called Wednesday oct.22 when I hadn't received any email was told I had to make appt.to get estimate made appt.for Oct 29 tech.came out took info.said it shouldn't take long and I informed him my tank is on 20 percent said we should be ok it wouldn't take long Called today Oct 31 to try and see what the estimate will be I'm retired fixed income trying to make sure I set aside the money for this and I'm told could take two weeks to get this estimate and then order parts and set up apps.to install since I've already paid for 105.00 for service call I don't want to have another company come out and do it but in the future will not have you working on any of my stuff it's just the furnace you going maybe 3 feet to where meter will be and changing the furnace over not rocket science not happy with any of the service and should of been able to set first apps on the 20th instead of the 24th wasted a week maybe no one will read this and I don't care got this off my chest but would never recommend you to anyone kind of being held hostage
• TR

  Taryn Redd

  Oct 26, 2025
  4.0
  Had a Tyler come out and diagnosis my furnace. He was polite and walked me through exactly what he was doing. Unfortunately I needed a new furnace. The install team was great; they showed up and got right to work. The install took from 8 am till about 4 pm. My only complaint is that part of the pump installed is directly touching my water heater which it did not do previously.
• CC

  Carolyn Cain

  Oct 23, 2025
  5.0
  I have had nothing but superior service, cooperation, and excellent repairmen. The repairmen have always been knowledgeable, professional, as well as ensuring the area where they worked was clean and restored. The office staff are customer oriented and a valuable resource for the company. They have replaced my hot water heater, installed a new thermostat, and recently installed a new furnace. Great company to do business with and highly recommend.
• BK

  Bonnie Kanitz

  Oct 23, 2025
  5.0
  I had a cracked heat exchanger on my furnace discovered during my fall check-up. Russell came the very next morning and installed a new furnace. The installation team was very respectful and polite. Installation went smoothly with retrofits needed to accommodate the new furnace. Service was timely and priced fairly. Kudos to Russell Plumbing and Heating.