CA
Charmone Adamany
Oct 26, 2025
"WARNING DO NOT STAY HERE« We had a reservation from Oct. 4th to Oct.11th 2025. Our room was filthy the AC unit broken, pull-out sofa was dirty and not clean. We found urine stains on pillows in the closet. We were told we were only allowed 4 towels for the week, and couldn't exchange them, and there were 4 of us. We tried to ask for different room, but were denied. Reluctant to say we did not stay. We lost an entire day searching for a new place to stay. Luckily we found one.
BS
Benjamin Sell
Oct 22, 2025
Good location a block from the main strip. Things could use some repairs and updating but it was clean and comfortable. View from our room was excellent
I’ve noticed that Diana, the front desk lady, has consistently been the only staff member who comes across as unwelcoming. Tonight was especially frustrating — it was 2 AM, I had just gotten off work, and my keys were upstairs. Even though she knows I live in the building, she refused to open the door and told me she’s “not responsible for me.” That kind of response is unprofessional and shows a lack of basic empathy or respect for residents. Everyone else at the front desk has always been kind and helpful, which makes this experience stand out even more. We all deserve to be treated with courtesy and understanding, especially in our own home.
SA
Sarah Andrade
Oct 7, 2025
Edited to add:
After posting our review I was contacted by Royal Hawaiian Adventures. We moved out after our stay of 3 nighys and were given a refund of the thousand dollars we spent to be upgraded. Will just write off the money spent at auction as a very generous donation to the school district. I really appreciated Marie’s help in getting the refund issued so I added another star to my original review below
We are on day 2 of our vacation. We got this trip through an auction at the kids school. Spent a couple thousand in the auction & then spent another thousand to be “upgraded” to a luxury resort when booking through the Royal Hawaiian Adventure Club.
Yesterday, our arrival date, it took over 2 hours to get checked in. We arrived at the property, there is no one on site to help. There is a security guard for the building but the units are individually owned. No one had the code for the lock
box to get our key. The after hours line for the travel club (located in Las Vegas, NV) spent over 2 hours trying to track down the info. Almost 3 hours later we were finally in our room.
The unit is bare bones. We were told there was a pullout couch in the living room for the kids. Nope, just a futon. 4 towels for a week for 4 people. 1 travel size shampoo.
Day 2 (today). We decided to make the best of our trip and stay away from the unit. Came home after a long day enjoying the beaches and the island. Went to turn the shower on for the kids & the shower rod came crashing down on my husband’s head. Unable to shower without a shower curtain without getting water everywhere & there’s not even any towels to dry the place.
This place is a fiasco all around. Total waste of money. Planning on leaving & finding another place to stay and disputing this with my credit card company.
KK
Ki Tano Keliiheleua
Oct 2, 2025
Just an overall great location. Easy to get in and out of waikiki being close to the ala wai. Starbucks right across the street. Great mexican food next store. Ross's across. If just budgeting or need a quick junk food.Mcdonald's is right across the street as well. 7th floor,pool, large covered dining area, putting green, big BBQ area and and activities room, billiards, darts , ping pong ect. Parking structure easy to access well lit and stall sized for full size vehicles.