Roto-Rooter Plumbing and Drain Cleaning Services in Blacksburg

Reviews

• RE

  Rick Erickson

  Sep 8, 2025
  5.0
  Very prompt service and kept us informed of what was going on at all times. Nicholas was very professional and represents your company well.
• JH

  Jason R. Hannah

  Sep 5, 2025
  5.0
  Called and was seen same day for a clogged shower drain. Allen was very professional and helpful. Highly recommend.
• WM

  Wolfgang McNeil

  Sep 5, 2025
  5.0
  I could not begin to express how amazing the service technician was. He did an absolutely fantastic job.
• JT

  James Tribe

  Aug 15, 2025
  5.0
  Dominick went above and beyond fixing a sump pump issue in the house. He took care of acquiring all the supplies to reinstall the system and included updates to lessen the risk for future problems. One of the best plumbing experiences I've ever had.
• TT

  Tara Talerico

  Aug 9, 2025
  3.0
  We recently had our main water line replaced and chose Roto-Rooter because of the initial communication process. We really liked the call ahead and picture of the technician which led us to believe they had a high level of service and pride in their job and company. We decided not to shop around and immediately went with Roto- Rooter despite the price tag seemingly higher than competitors. $6150. They promptly started digging on that Saturday but it started raining so we all agreed to restart the job Monday. The technician arrived around 10am Monday morning and spent the next 6 hours digging. When asked why they didn't use machinery we were told it would cut into his commission check if he used a machine. This was frustrating to hear because we have a 5 month old at home and was hoping water would only need to be shut off for a day. By 10pm we sent them home. Too be fair, my husband was initially adamant that they get the job done no matter how late but we didn't anticipate the water not being on by 9pm. My recommendation would be better communication. If they would have told us the water won't be on before nightfall , we could have came up with a gameplan because again we have a 5 month old and I needed to wash bottles and pump parts. Due to scheduled appointments on my part, they couldn't come out until after 1pm the next day. Finally the owner showed up around 4pm and we got water back on around 7pm. The low rating and reason I would not recommend roto rooter is lack of communication during the job but more important lack of consideration for our home. It's a dirty job and they left our house a dirty mess. They walked throughout the house with muddy boots until the owner showed up and had booties on but that was too late. It had already been a day. The Carpet had stains, the handrails and door handles also had stains. Everyone was nice but when you're paying $6,000 you expect a level of service and experience to be there too..