Misdiagnosed “roots,” refused refund — fixed next day for $356
Service date: Aug 12, 2025 (Tucson). I called Rooter Ranger for the $33/33-minute promo for a clogged toilet. Tech arrived ~2 hours later, did not attempt a toilet-side auger, ran a snake from the roof, charged me $350 that day, and told me I had “serious roots,” pushing a paid camera and a ~$3,000 repair.
The next day, Rite Way Heating, Cooling & Plumbing removed the toilet, cleared the line properly, showed me the camera live, and confirmed there were NO main-line roots. Total: $356. Problem solved.
When I asked Rooter Ranger for a refund, they refused and insisted they did everything right. Based on the second opinion and successful repair, their diagnosis and $3,000 recommendation were wrong. In my view, this felt like a classic upsell that could have cost me thousands. I’ll be filing complaints and attaching documentation. Avoid by all means!!!