Room & Board

Reviews

• SE

  Sally E

  1 day ago
  5.0
  I can’t think of a better retail operation, anywhere. Room and Board’s furniture selections, quality, customer service and delivery are incredible. I now live in Arizona and still buy from there here because of past experiences.
• RG

  Raul Guerra

  2 days ago
  1.0
  Customer service was non existent
• NS

  Nathaniel Smith

  Aug 10, 2025
  5.0
  I've always had great experiences with R&B furniture but had never visited a showroom - its worth a trip. We had a great time visiting and exploring - Jane was an excellent guide and helped us find all the different couch options available on-site.
• BD

  Bekki Day

  Jun 11, 2025
  5.0
  I was worried we would be priced out of their selections. We loved the options available and the ones we looked at were made in USA
• DT

  Daniel Tylee

  May 11, 2025
  5.0
  Ordered 4 very nice solid-wood stone-top items from the Amherst collection (two dressers, night stand, chest of drawers) for the master bedroom. Ordered in January from their website. Quite expensive, almost $10K, but was willing to pay that much for good quality. Needed to wait for production and eventually they were delivered in early April. Delivery team was amazing, they even helped put on floor protectors. Upon delivery, we notice that two of the items had some defects or damage (see photos) -- mostly superficial scratches/gouges on the wood, but some drawers that we're just not installed precisely. One instance of a drawer mounted such that it was not quite parallel to the drawer above it (functions fine, but noticeably asymmetric, see photo). Another instance is the chest of drawers where the gaps between drawers are different sizes (again, functions fine, but noticeable, see photo). Also, one of the drawers (this one happened to be mounted perfectly) has water damage on the bottom wood surface. Not sure how that could have passed quality control. So, we took photos and contacted them immediately. Initially, they responded quickly, indicating they would fix the problems. They provided contact information for a contractor (Gino) who supposedly would work with us to replace the damaged parts/items. We initially contacted Gino in late April, who told us he would be calling the following week, but he did not. We've tried calling and leaving messages, but he's been unresponsive. So now we are emailing the company again to figure this out. -- Hey I came back to update this to a 5-star review. R&B has excellent customer service with us. They worked with us to address the areas of concern. The furniture looks beautiful. We're happy with the purchase.