Business Details
About
Home Furniture
Create a home you love at the Room & Board store in University Village in Seattle, WA. Our modern living, dining, bedroom, storage and outdoor furniture and unique home decor is timeless and durable. We offer free design help, full-service delivery and free returns. More than 90% of our items are made in the U.S. from top-quality domestic and imported materials. And we’re proud to be a Certified B Corporation™.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
153 reviews
5 stars
91
4 stars
32
3 stars
11
2 stars
6
1 star
13
- JMJennifer MoserOct 20, 20255.0Wow. The best customer service. I ordered a sofa (good quality) but it didn’t work for my space and I was able to return it (wasn’t custom). Then I ordered a different sofa but changed my mind. Called them and a human answered right away and canceled the order (wasn’t scheduled to be built for 6 weeks). She was able to complete the cancellation and confirm the refund to my back in less than 5 minutes. I decided to so another way with the sofa but I will go there first for other purchases. 10/10 would recommend.
- BMBarbara MurrySep 22, 20255.0Staff were efficient and friendly.
- DCDarren ChangSep 6, 20251.0We bought our Parsons 72w 36d Table in August 2022, and it came with a promise by RB for a free relocation within our house. Three years later we decided to move it from my home office to my studio space. When we called RB for the free relocation, they said they don't offer it. It is up to me, my wife and 14-year old son to move it. The quartz counter is darn heavy. It took us TREMENDOUS effort to move it. The moving process resulted some scratch marks on one edge of the quartz countertop, and some scratches on the floor. Luckily we did not break our backs or fingers, and the countertop didn't smash. After we bought about about $13K worth of furniture from RB in the past three years, this experience left a very bad taste in my mouth. For a company that charges a premium price but fails to deliver on its promise, and caused such inconvenience to us, I can only give one star.
- HVHeidi VPAug 31, 20255.0I went to Room & Board after checking out their online couch options. I was lucky to have Bionda assist me in selecting the best color and pet-friendly fabric for my needs. Bionda has a great eye for design and has many years in furniture sales - find her the next time you're there!
- PKPhil KatrandjianAug 22, 20255.0Just got my couch and it's incredible. Shout out to Bionda who did a great job talking to me like a friend, not a salesperson, and held my hand every step of the way in finding the right couch for my space.