I had a very disappointing experience with your customer service. During a recent call, the manager, Ingrid, abruptly ended the conversation by saying “thank you for your time” and hanging up before resolving my issue. I found her attitude to be rude and impatient, which is unacceptable—especially from a representative of a luxury brand.
As a customer, I expect courteous and solution-oriented service. This experience has left me feeling undervalued and dissatisfied. I hope you will take this feedback seriously and ensure your team upholds the high standards your brand promises.