I have been a member of rocket carwash for almost 2 years, and have had little to know problems until recently. After purchasing a new vehicle, I was exited to maintain the look and integrity, as it was a big investment for me. Recently, I had two separate incidents where damages at 2 separate locations, where damages occurred. I filled a claim on the first one, oakview, be it minor, I wanted to see if the car wash would work with me; a piece of the bug deflector on the hood broke, rocket reached out promptly.
After a few weeks nothing as far as an update. Recently I was at the car wash on Maple Street and 168th, and the over- head brush, ripped out my hood protector, bug deflector, bug deflector harness, hardware, striped grommet receivers out of my hood, and even broke out my hood vent.
I filed a second claim. Again, quick response, one week no updates, I followed up. Rocket promptly replied that: the car was was not responsible as they only cover manufacturing parts. I explained these things came standard, and were advertised on the sticker at the dealership, and where a part of the trim package and they replied apologizing that I missed the disclaimers posted "everywhere" Though out there establishments; and sent me an attachment, duplicate of the signs "posted" on site.
This is going to cost me 1k plus to resolve, and I was bummed because it looked so nice, I once enjoyed their services, I understand the liability, just be warned, they are not willing to work with you on resolution.
Before and after photos posted