Firstly, I want to say that the technician, David Cole, was excellent. He gets 5 stars. As for Reliable, they should call themselves Unreliable. Every time I have an appointment, it invariably gets cancelled, and that's after spending the whole day waiting for the technician, as Reliable only gives you the ridiculous window of 8-4. Of course, they cancelled my Tuesday appointment, yesterday, at about 3:45, telling me they have to reschedule. This is after waiting around all day. We rescheduled the appointment for today, Wednesday, from 8-4. I did get a call from the office around 10:30 telling me the technician will be by between 1 and 3. Again, I get a call close to 4 telling me that we're going to have to reschedule again. I was livid. I told the office do NOT reschedule me, as I'm going to go with another company, I'm not doing this again, and I hung up. I got a call later on that they had a tech that could make it to me between 5 and 6 or we could reschedule for another day. I told him I don't care what time he comes, as long as he comes today. David Cole showed up a little after 6 and did the necessary repair. He was excellent. This company, not at all.