REI

4.5
549 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

REI
450 E Henrietta Road, Rochester, NY
14620, United States

Hours

Reviews

4.5
549 reviews
5 stars
415
4 stars
71
3 stars
21
2 stars
11
1 star
31
  • DK
    Dorel Kashkaval
    Aug 25, 2025
    1.0
    never a sales person around to help, when you need one. though, somehow, there's a ton of them always in the store...not sure what they do, though?
  • ML
    Michael Leonard
    Jul 18, 2025
    4.0
    It's a nice store and very well kept. It's just very expensive unless you're buying their house brand. The REI brand is great quality and reasonably priced when you compare it to big camp brands. Typically I'll only buy the REI brand is e shop the big name brands, but then purchase them elsewhere for lower prices.
  • MG
    Mike Goldsmith
    Jun 26, 2025
    5.0
    Went in to have my bike tire repaired. Busted by a 4 inch nail that went through the inner and outer tubes and pierced the metal rim. The tire was repaired while I waited and as a member (joined in Seattle at the original store in 1980) was only charged a modest charge for labor. In and out in 15 minutes.
  • CJ
    Charles Coleman Jr
    Jun 8, 2025
    4.0
    There’s one staff member who knows American Sign Language (ASL), so if you’d like help shopping in ASL, please let them know.
  • MM
    Melony
    Jun 7, 2025
    5.0
    My favorite store. I've been a member for years, and they have always been fantastic. I had an issue with a delivery recently, and it was handled quickly with the utmost professionalism. Five stars for customer service.