REI

Reviews

• RR

  Raul

  6 days ago
  5.0
  Didnt make a purchase but got a lot of good information on skis from Axel. Really good customer service, very much appreciated
• JK

  Jason K.

  Sep 4, 2025
  3.0
  As much as I believe in the co-op business model, some of their products were just unnecessarily expensive. They really should source products from cheaper but reliable brands. I am sure they are out there. Because I buy them from elsewhere. Just not at the REI.
• MR

  Matthew Richardson

  Sep 3, 2025
  5.0
  Excellent customer service even when I came in 5 min to close.
• MF

  Max Fuhrmann

  Aug 17, 2025
  5.0
  Daniel was amazing! I had a number of returns from 4 different stores. He processed them seamlessly. He is bright and ambitious. He epitomizes customer service!
• IL

  In LA

  Aug 7, 2025
  1.0
  Taking a minute to address REI abuse policy regarding returns. We cannot return any items we purchase at REI. Why? 1. Because we returned two Dometic refrigerators whose compressors broke after 6 months of use. (the compressor issue is a known issue....they were $700 a pop and we could have returned to Dometic but REI said to return to the store). 2. We returned a North Face 4 person Wawona that we had up for ONE day and which wind and rain twisted when the entire tent was guyed out correctly- this tent absorbs so much water because of the half rain fly that we had to pull everything away from walls in the middle of the night. We have since seen people with same tent with sopping wet walls. 3. We returned a Kelty backroads shelter that was ripped when we received and continued to rip and split and peel its seams. (a friend ordered the same item and had same rips from the way the tent poles were wrapped) We will never trust the products that REI sells now because they continuously defer to retailers and remove honest reviews for big name brands. Watch what happens when a item has negative reviews. It will be taking down and reuploaded so the negtive reviews disappear. We will be sending all this information to the CA better business bureau etc and reporting REI for dishonest practices. Yes you get 10% back on a membership buy of their prices are marked up 10 to 20% over retailers how does this make sense. (as an FYI we never returned used shoes etc, just defective merchandise) Buyer beware.