REI

Reviews

• SW

  Simon Wharton

  Oct 12, 2025
  5.0
  Exactly what you’d expect from REI: good size store, nice range of own brand and other goods, great service and unparalleled after sales support. 10% refund being a coop member makes it a no-brainer.
• GA

  Gabriel Acinapura

  Sep 23, 2025
  5.0
  Great folks
• CV

  Croft Vandervort

  Sep 19, 2025
  2.0
  The black guy employee with a beard is very scary and rude. He doesn't know what service with a genuine smile means when trying to help the men, he only puts a a fake smile for the ladies. they have one good bike repair employee, one okay bike repair employee with glasses for basic service and one young bike repair employee again for basic repairs. It says the bike repair shop is open till 9:00 p.m. but I never see them actually do much. One guy said the evening rush comes in and it gets really busy but I only saw him do one quick fix on a bicycle and another day I saw a different bicycle repair employee not do any work during the so-called evening rush. It was just my observation during the evenings "plural" that I was there that they could have did up to six repairs in the 3 hours before closing. I'll put it this way, I'm kind of an undercover boss mystery shopper. I could have taken photos what the employees were actually doing during that 3 hours time. I think I'm going to have to take some photos on my next trip to the Midwest region. The bike repair department doesn't warranty their workmanship. I had them do a repair with their part and they said once you step outside the store they can't warranty their workmanship for any period of time! That's not proper business ethics as taught in the Oxford Business Ethics Handbook and used by the entire free world. 30 day warranty is the minimum for a universal standard at all bike repair stores. They don't know what within reason means, or the word Reasonable. They need to change their policy. And do it with a genuine smile. If they don't address these problems, I don't expect REI to stay in business for long. I definitely wouldn't put stock in them if they ever decide to go public on the NYSE, similar to Dicks Sports which is trading over $200. a share.
• RM

  Ron May

  Sep 19, 2025
  2.0
  Just purchased a pair of hiking shoes at REI store in Lincoln Park, Chicago. What a mis-managed store. One person (super nice guy, but completely overwhelmed) trying to service, at times, four to eight customers while other employees were just milling around. The whole experience was exhausting, taking at least three times as long as it should have. Not the first time I’ve been so frustrated at this store, which is why I only go there as a last resort.
• RR

  RJ

  Sep 8, 2025
  2.0
  I am so disappointed in this REI. Over the last year or so they have been stocking less and less men’s clothing but adding more and more women’s. I asked an employee what was going on and she laughed and said “yup, that’s exactly what is happening”. I then talked to a manager and they said it was “corporate”. Ok so REI doesn’t want men customers, guess I’m not buying clothes from REI anymore. But then I go in and ask for help getting a new pack and fitting. The kid started trying to talk down to me right away after I asked about sore spots I read about from a pack. This kid snapped at me “I don’t know what you’re talking about”. I read it from REI’s reviews. He didn’t help me adjust the pack or show me others. I’m returning it and buying one from the “other guys” down the street. Needless to say, I will only use REI for its return policy and will only go in the store for returns.