REI

Reviews

• PR

  Praneet Raj

  May 16, 2025
  5.0
  REI in Marina is fantastic! The store is well-organized, clean, and stocked with high-quality gear for hiking, camping, and outdoor adventures. Staff are knowledgeable, friendly, and genuinely passionate about helping customers find the right products. I appreciated the personal attention and expert advice I received while shopping for hiking boots—they made sure I got the perfect fit. The return policy is great, and membership perks make it even better. I also love their focus on sustainability and community events. Whether you’re a beginner or a seasoned explorer, this REI is a must-visit for all your outdoor needs. Five stars!
• LP

  Lauren Proulx

  Jun 25, 2022
  5.0
  REI has always been a great company with excellent customer service and quality products. Today I had to return a few items due to sizing and the staff member was very helpful. He needed help with the last item and asked the manager, Jared, to step in. The three of us engaged in a meaningful conversation about the world right now, and their presence and attentiveness was greatly appreciated. REI is progressive in their actions and the team members shared that given the latest news, the company would support any employee in need of help regarding the loss of rights. What struck me most was being able to connect with two strangers about the vulnerability we all feel right now and to offer tenderness to one another. This exchange, prompted me to help an elderly couple in the parking lot. They had a number of items to load so I offered to put them in their truck. We had a great conversation and I learned that their names were Judy & Glenn and they had been married for 49 years. They were kind-hearted and offering my presence left me feeling more hopeful. Our nervous systems have been overworked these past years but today I was reminded of all the goodness that there still is and when we open ourselves to each other, we connect more deeply to the meaning of it all, and perhaps find some hope along the way. Not what I was expecting when doing a simple shoe exchange, but maybe that’s where we are meant to find love and grace for each other. Thank you🙏🏻✨
• MC

  Marlene C

  Aug 31, 2015
  1.0
  I purchased a pair of Keen Voyager woman's hiking boots for $125.00 3 months ago. I knew the sales lady didn't know size I needed when she had me purchase a 7.5 after going through her tests (walking and jumping on the little bridge display), but I went with what she said anyhow. The boots were the size I ware in most all other shoes, but they we tight around my upper back ankle and toes. She said I didn't want much room in the boot because it could cause my toes to hurt. That's nonsense I said! With hiking socks on, I need to go up a 1/2 to a full size, but she said not to. The boots hurt me from day 1! I wore them for 3 months and broke them in... but then one day, the back of the left boot began to cut into my ankle 4 miles into a hike. I was miserable! I had another 4 miles to get back to my car and nothing I could do but keep going. By the time I got to my car, my ankle was terribly blistered and bleeding. It was a mess and very painful! My husband took the boots in the next morning and asked for a replacement. The cashier asked him for the receipt, but I paid cash that day and lost my receipt. He was told there was nothing they could do about it. He explained the whole story about the day we bought them and was still told he had to have a receipt. My husband asked if they could at least help with meeting us halfway on another boot, explained what I endured on the hiking trip; but the cashier would not budge. Long story short... I'm left without a hiking boot after being convinced to purchase a boot I knew was the wrong size because I listened to what I thought was the professional in the store that day. I don't think I will ever shop at REI again, or at least not the store in Marina, CA. Trust in your own opinion when you shop there... the sales people don't have a clue when it comes to the proper sizing of a hiking boot.