REI

Reviews

• AC

  Ashna Chopra

  Oct 19, 2025
  1.0
  Had a terrible experience there on Saturday We are Canadian and decided to cross the border as we had heard great things about the store for our upcoming hiking trip We had a list of items to Purchase The service was terrible. We had someone trying to help us with hiking pants that didn’t seem interested in us at all. Then rain coats were of poor quality The prices were truly outrageous. Honesty double the price Off what one would pay in Canada and in American dollars The hiking boots that we went for were outrageously expensive to the point of affordable we ended getting a cheaper pair than I would have liked but I Was worried we wouldn’t be able to get them if we waited too much longer as the season might be gone They were about 10 people in the store in terms of customer service when we went to check out there was two people ahead of us in line and only one person at the counter to check people out. He had already taken 20 minutes with one customer finally someone had to tell him to get other people to check us out out. I learned I had to pay a $30 membership fee and at that point I should’ve just aborted but have investing me and my children time looking for the boots I decided to purchase Immediately on my return, I went to the Columbia outlet here in windsor And everything here was way better quality, and about half the price And customer service was superb here in Canada I totally regret getting the membership and the items I purchased. I plan to return them. Please don’t waste your time or money going to the store. It’s not worth it instead Go to a Columbia outlet store where everything is way cheaper and better quality
• MC

  Mark Carter

  Oct 18, 2025
  5.0
  Everything handled quickly and with a smile.
• TS

  Theo Steinbauer

  Oct 8, 2025
  5.0
  The most helpful and kind staff ever. They went above and beyond to help fit a backpack and find a sleeping bag. Extremely knowledgeable and professional. Will definitely be back for future business.
• MA

  m a

  Sep 2, 2025
  5.0
  Christian was super helpful with my questions regarding electronic bikes. If they sold the model I was debating, I would’ve definitely purchased through REI. Will definitely use them for my future repairs.
• MH

  Mercedes P. - She Her Hers

  Sep 1, 2025
  2.0
  Really disappointing experience never coming back to this REI. On 9/1 from 6:30-7:30 ish I interacted with two male staff who were so inattentive I felt invisible. I left feeling so poor about my purchase. I was in the shoe section for triple the time as the other (also male) customers because they were busy ignoring my eye contact and tending to the order customers with urgency importance. I don’t expected to be waited on hand and foot but I do expect equal treatment whether I “look like” your usual outdoors person or not. I’m an adult human and I know when I’m being treated differently.