REI

Reviews

• LC

  Lindsay Chen

  Oct 24, 2025
  1.0
  I’ve always liked REI, but this particular store completely changed my impression. I was in line when I witnessed the cashier aggressively pushing a membership on the customer ahead of me, even after the customer politely declined several times. When it was my turn, she repeated the same aggressive attitude and yelled again, “So you’re never going to come back?? OK!!!” That level of rudeness and pressure is unacceptable. I came to shop, not to be scolded or guilt-tripped into signing up for a membership. Because of this experience, I don’t plan to return to this REI location.
• CD

  Christopher Driemeyer

  Oct 22, 2025
  5.0
  Jose and Phoenix were an amazing help - Jose was very knowledgable and helped me pick out a coat for a Yellowstone trip. Phoenix made checkout super easy and was super nice.
• RJ

  Regan Jackson

  Oct 15, 2025
  1.0
  I am retail professional and I have never been so disappointed in a shopping experience as I was here today. This was my first (and last) time in an REI and after nearly an hour of walking around the store (not that big) in plain view of at least 5 employees, there were a total of 8 times I slowly walked past an employee looking for a product that I was not spoken to or acknowledged. Coming from a background in luxury retail, I expect to navigate a store briefly before being greeted by at least one employee asking if I need help finding anything / if I’m looking for something in particular. On 8 different occasions I was blatantly looked at and ignored by staff here. It was only after the first 20 minutes of wandering that my partner brought an employee over to answer questions. Even at this point, the employee barely spoke to or looked at me (even though my partner was not the one shopping or with a product in hand right in front of the employee). I am shocked and appalled to so aggressively be made to feel as though I don’t belong someplace. Being ignored and aggressively profiled in a reputable store (that I’m in for the very first time) is not only disappointing and infuriating, but also deeply saddening. I sought out an REI store on the brand’s recommendation from a friend, and I walked back to my car choking back tears. As someone who has recently been introduced to camping and backpacking (and arrived excited to set up a membership account), it would have been really nice to have a touchstone storefront to return to for many wares in person—but after such a devastating reception from the staff here, I don’t think I’ll be inclined to return. I don’t know if the lack of reception had to do with me being a black femme, but even worse if that’s the reason. Edit: note that at the time, there was hardly anyone in the store and the aforementioned employees were not with other customers.
• MF

  Melisa Ferhan

  Oct 12, 2025
  5.0
  We were visiting this store for the first time and we had such a great experience here! Garry really knows everything about shoes, he explained everything so well and helped us find exactly what we wanted. We love our new shoes! The rest of the staff were super kind too. The cashier, Corbin explained everything about the membership clearly at checkout. Everyone was very helpful and friendly. The place was clean and well arranged. Definitely recommend this store!
• MR

  Matthieu Richard

  Sep 20, 2025
  3.0
  Not very friendly