At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Today was my first time at REI. I was there to grab a few things for my trip in two weeks. Laurie the staff member was extremely nice. She went above and beyond in helping me find and gather everything I was looking for. She was great to have a conversation with. I’ve never had customer service like that in my life. She deserves all the recognition in the world! I almost never leave google reviews that’s how satisfied I was. I can’t wait to shop at REI next time!
JM
Jose Mainardi
Aug 7, 2025
5.0
I’m so glad I came here. The staff was so friendly and knowledgable. Melissa showed amazing costumer service and helped me find the perfect hiking shoes.
GC
Greg Collins
Jul 15, 2025
5.0
I took a bicycle wheel out to the bike repair shop because I thought I had a bearing problem. Tim assisted me and it turns out I am a bicycle hypochondriac.
Tim listened to my description of what I was experiencing, he examined the wheel and then assured me everything was fine.
Tim then showed a trick to keep my gears clean.
There was no charge for the time.
I appreciate Tim's experience and integrity.
CC
caleb cauthon
Jul 13, 2025
5.0
Fixed my bike so fast- same day! Thank you Tucker and the rest of the crew!