Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
370 reviews
5 stars
276
4 stars
49
3 stars
16
2 stars
6
1 star
23
What are people saying?
AI-generated from customer reviews
Staff Performance
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, although some reported instances of rudeness or arrogance.
Product Quality
Customers appreciated the quality and selection of products available, though there were complaints about receiving damaged or used items.
Customer Experience
Many reviews highlighted positive shopping experiences, but some customers expressed frustration with aggressive membership pitches and poor handling of returns.
Store Environment
The store was noted for its cleanliness and organization, but some customers found it cramped and cluttered.
Service Issues
Several customers reported dissatisfaction with specific services, particularly in the bike department, citing poor quality control and unhelpful staff.
- KSKyle SchleichOct 31, 20255.0I enjoy getting gear here. Staff is helpful and quality is good.
- DZDavid ZOct 30, 20252.0Honestly cool store. But the pushing to join the Co-Op? Jesus Christ. We were in there for maybe an hour and got approached 3-4 times with the simple inquiry of joining the Co-Op. the worst was the guy at the register. With him alone i had to tell him a good 4-5 times that i’m not interested in joining. Like i get it, it’s part of the job but take a hint
- BWBlair WoodgateOct 4, 20255.0Great experience! It's been one of my bucket list items to go to any REI store. Great service and awesome selection.
- STSuzanne TooheySep 13, 20255.0Great stuff, amazing staff.
- RRRichard RinshedAug 13, 20255.0I have had several outstanding experiences here. The staff members are always friendly and helpful, on the phone and in the store. One helped advise me on how to look up gear on the website to confirm it was available for resupply in the store before coming in, and another took the time to check some shoes I was picking up to make sure they were the right size in the box. They have quality products and I am impressed by the staff’s attitude. Great job, guys, customer for life.