REI

4.4
369 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
189 Connecticut Ave, Norwalk, CT
06854, United States

Hours

Reviews

4.4
369 reviews
5 stars
264
4 stars
53
3 stars
12
2 stars
16
1 star
24
  • BC
    Brian Cruz
    6 days ago
    5.0
    I get my work clothes from here because I work outdoors. They have the best selection, a very cool atmosphere and friendly helpful staff
  • JW
    Joe Whitaker
    Sep 7, 2025
    5.0
    Exceptional customer service, knowledgeable staff, and a great selection of a wide variety of responsibly sourced clothing, camping, and other outdoor equipment!
  • JJ
    Jayslidez
    Aug 25, 2025
    1.0
    Been taking my bikes here for years to fix and recently I bought a used one and I had taken the wheels off to make sure there was no damage on Sunday and Monday I took it to REI to make sure and have them check to see if the rear wheel was straight and instead the guy working at the bike shop tightens my axle instead and sends me off saying “it looks as straight as can be”. I go home and not even a minute during my ride back my brakes act funny and I’m thinking I should change my rotor and pads since I bought new parts and I try to take the peg off since the bike is a SE OM duro and the peg is so close to my derailleur since the guy didn’t put it on to the frame fully that the room made my peg rub on the derailleur as I’m taking off the nut and I see that my whole side of the axle is warped and stripped since the threads are melted. I take it back and the guy says “it’s not my fault it is the last owner that had it before me or my fault since the nut is striped and tried charging me to keep my bike at REI to get a replacement axle blaming it all on me so now I’m taking the bike back because it’s their fault this happened and they instead of taking responsibility blamed it on me as selfish as they are.
  • RS
    Ron Schneier
    Aug 10, 2025
    5.0
    Great REI. Very well managed store with knowledgable, professional and friendly team !
  • MD
    Manash Dasgupta
    Aug 3, 2025
    5.0
    Great kit, helpful staff and good value for money. Of course weekends are busy and requires a bit of patience - but I have always managed to come out of the store happy with my experience and the products ..