REI

Reviews

• TT

  TrashPanda

  Oct 27, 2025
  3.0
  I dont want to knock too many stars but our recent experience was not that great. Me & my buddy are from Alaska so stores like REI are our favorite. Unfortunately from the moment we walked in the door, we were followed around the store by a an employee that talked our ear off about the REI rewards program We don't care about the rewards program & we made it quite clear that we didn't but that didn't stop the employee After a good 10 minutes, he finally left us alone & we able to walk around freely.
• JC

  Jackie Chong

  Aug 30, 2025
  5.0
  Always have a great shopping experience here at REI! Giovanni was knowledgable and super helpful with helping me select my first 65L backpack!
• GF

  Gregory Fellows

  Aug 5, 2025
  2.0
  Long story short, I don't consider myself a member or customer of REI anymore. The first time I took my electric bike into the repair shop; I requested the side mirrors to the new bike be installed I had trouble doing on my own. In addition, the front disc brakes were rubbing. On the day it was due, the lead technician called me up to inform me they had lost the side mirrors I requested to be installed. They in turn replaced them with new ones on the house. I decided to give them the benefit of the doubt by coming back a second time for another issue that arose later. Turned out to be a big mistake. The aforementioned issue was the rear brake pad began to squeak after a day trip. I went back to have it serviced. A different technician called me up to inform me the repair got done two days earlier than expected. Walked there to ride the bike back home, paid the fee, and went on my way. Immediately an error code came up on the display. Rode back to the shop and requested they repair it. After spending two hours, they couldn't fix it, so I walked home empty handed. The next day I returned to pick up the bike, the error code was now gone (the cable to the rear motor did not get connected properly).  I began the ride home again, only this time for the rear bike wheel to fall off completely! I could have fallen to the point of getting injured. Thankfully, that did not happen.  After muscling the bike back to the shop to get the problem resolved, I again was turned away empty handed after spending a total of three hours in the store. Called up the next day to ask about the status update, only for the lead technician to inform me the rear bike motor got damaged to the point of needing to be replaced completely. After over a month of waiting, the repair is complete after the parts arrived at the store. Suffice to say, I am quite dissatisfied. I give two stars and not one due to the fact that I've shopped at REI for many years prior to this situation occurring. However, it is clear now that some of the staff are not competent in their job functions. Too many apologies without results to show for it. I am done being taken for a ride.
• MA

  Mayer Adelberg

  Aug 4, 2025
  5.0
  This REI ROCKS. Peter -- my friend says you are incredible. The staff were so patient with us as we worked out a really strange corporate kink in the system. It all worked out. Store was very clean and nice.
• JH

  Jon Henson

  Jun 28, 2025
  5.0
  What a reminder of why going into a camping store to buy something is so much better than Amazon. The staff knows their stuff and really care.