REI

Reviews

• LA

  leila abbasi

  3 days ago
  5.0
  Ordered online at night, chose in-store pickup. Got barcode email next morning. Went to the store, showed code — got my order in under 1 minute. Quick and easy.
• EE

  Emily

  Oct 21, 2025
  5.0
  I usually shop online but needed a pair of boots quickly for an upcoming trip and decided to visit in person for the first time. The staff members were so friendly and helpful. They took the time to explain the different styles and sizes and helped me figure out what would work best. It was honestly one of the best customer service/shopping experiences I’ve had in a while.
• BK

  Bj Kerns

  Oct 1, 2025
  5.0
  Purchase shoes 7 months ago that I could not wear WITH REI membership I was refunded mo question asked
• MM

  Maxim Mukherjee

  Sep 22, 2025
  1.0
  Reading other reviews, I see I was not the only one who experienced Kes’s attitude. I am glad it was not personal or something I had done. I hope those who care about her help her out.
• YR

  Yrene Ramirez

  Sep 4, 2025
  1.0
  I’d like to thank Todd and Carly for providing very helpful service while my search and rescue team came in for a camelbak- but I would like to extend a great disdain towards the treatment our founder and president of our team endured by associate Kess/Cass. Upon entry for the camelbak, we had initially came to exchange a defective bladder for a new bag, to which she questioned our president’s ability to use the bag to begin with, a president from Seattle and a member of REI - someone who introduced themself as a canine handler. At the end of our transaction, she made an inappropriate comment in regard to our president’s 2 1/2 year old toddler, questioning the parenting ability of the parents in question while finalizing a transaction. This sort of interaction with clients, local clients, is beyond reason and severely disrespectful. We simply wanted to enter the store to better our equipment, to better serve our community. It is a shame to have been provided this sort of attitude.