REI

Reviews

• AS

  Adir Solomon

  Oct 20, 2025
  5.0
  Good store Nice staff!
• JR

  Julie Reyes

  Oct 10, 2025
  1.0
  Went to Reno REI due to my usual store not having HOKAS in my size in stock. I was looking for HOKA Trail shoes. Middle aged, short wiry employee standing around doing nothing in shoe dept. I had to ask him for assistance. I showed him my old pair of HOKAS that I was looking for a replacement. He said he had never seem them before. So I picked out a few different shoes to try on. He offered no assistance in helping me select shoes, offered zero advice. My sister was also with me looking to buy hiking shoes too. He treated her the same way. He seemed bored, disinterested. I selected a 200 dollar pair of shoes. The only time he perked up was when he was trying to sell me an REI Membership, which I didn’t buy. They guy who checked me out was like a Zombie. He said he couldn’t wait to get out of there, complained their device to play music in store was broken. Overall a crap customer service experience. I thought about it when I got home, went back the next day, and returned shoes. Went to Reno Running store, they actually helped me select some new HOKAS, imagine that! REI will not be making any money off me in the future— ever!
• RS

  Raymond Smith

  Oct 6, 2025
  1.0
  The return policy isn't very friendly.
• CC

  Camille Cheong

  Sep 16, 2025
  1.0
  I called the ski shop beforehand to ask if they could mount my skis. Drove one hour there, dropped off my skis and then waited around because they said they could get it done the same day. Only after waiting for two hours, they said they didn't have the part available to get the job done. Nothing about the part was mentioned at check-in. It was a waste of time.
• CP

  Christine Picard

  Sep 6, 2025
  5.0
  I recently signed up for my first half marathon. I decided on REI as the place to buy shoes because of the amazing return policy, however the service I received has made me an REI fan for everything outdoor gear. I walked into the shoe department and was greeted by Daisy. When I told her why I was there, she enthusiastically said “a baby runner!” Now, as a 41 year old woman, I could have been offended but her genuine excitement to help me made me excited too. After measuring my foot, asking about my foot strike, and the type of training I do, she set me up with 8 different pairs to try. She told me to test them out, run around the store (literally), and left me to it. I decided on a pair and thanked her for her help, but before I left she warned me about red lining, showed me some amazing stretches, and gave me some of the best encouragement. I did my first long(ish) run today and the difference between these and my old sneakers was astounding. This was the BEST retail experience I’ve ever had and it’s all thanks to Daisy in the Reno store. Give this girl a raise!