REI

Reviews

• LT

  Leon Terzian

  Oct 4, 2025
  1.0
  Marc and Al in the Paramus store wouldn’t understand that the pump was put on the wrong spot and there was no sticker for the price they charged me. If I didnt catch the price I would have pay more. Horrible service.
• GM

  Gavriela M

  Sep 18, 2025
  4.0
  I came here to get hiking boots - a simple need, but truth be told I don't know about hiking and I've only ever been once. I had never been to REI so I wasn't sure what sort of help to expect in choosing the right shoe. I was a little frustrated since there didn't seem to be anyone to help... but KENNY turned my experience right around and was able to help me get exactly the right shoe for me and provided PHENOMENAL assistance, showing great knowledge in the products. He's a super respectful and fantastic sales associate - even sold me on the REI Co-op. I came back the next day to use my store credit towards a purchase of socks and a pair of pants. I feel that the prices are reasonable, they're on-par (at least in regards to shoes) with what I'd get at any other speciality retailer. I think the advantage you get at REI at the start - learning what equipment is right for you, helped by recommendations from knowledge staff - is worth it to shop here at least once; I saw other reviews purporting you can buy cheaper on Amazon, but that's literally the point of Amazon. Once you find what works for you, feel free to hunt down a product for a lower price elsewhere... While I didn't buy a used item, I also admire REI's approach to sustainability selling lightly used items returned by their members at a discount. I also especially appreciate their return policy where you have plenty of time to determine if your gear is right for you (not sure if this applies to every type of item). I will say, I was only here two days in a row, but both days the store really seemed to be lacking in staff. I hate to get frustrated when I know everyone is trying their best, as I know how it feels to be in that same position. I'm not sure the reason for the staff shortage, but it's a complaint I saw in other reviews, so I hope management can make some adjustments to help get more staff on the floor. The number of people I saw working this store is the same number of people I've seen at stores 1/10 this size - and for the vast selection of items present here, that's simply not enough. The staff are willing to help customers and are friendly to boot but you can't provide a good enough customer experience without the employees to provide it! Again, I'd like to thank Kenny for his help and hopefully I will be back soon (but not TOO soon) for another pair of hiking boots!!
• DA

  DREW GARY ARVARY

  Aug 27, 2025
  5.0
  Great
• AA

  Alana Arnell

  Aug 9, 2025
  5.0
  Aly in the shoe department was absolutely splendid!
• LG

  Lu Ga

  Aug 9, 2025
  3.0
  For an outdoor company, they’re NOT pet friendly. Disappointing.