REI

Reviews

• AM

  ashtyn mccoy

  Oct 1, 2025
  5.0
  this was my first time ever at a rei store. i recently got into rock climbing and i’ve been very unsure about my shoes. a worker, named traci, came by to help me out multiple times. she was very informational and patient; she explained the membership to us (which we got) and helped us find the correct sizes in multiple products! she was genuinely the best! i get off work late so i was there until closing unfortunately but everyone was so kind and knew what they were talking about. hannah helped out at checkout and told us more things about the membership we didn’t know and she helped us out a ton with the rock climbing shoes questions we have, because, she too is a rock climber! overall an amazing experience and every member of staff we met was so kind and willing to help in every way! thank you rei plano!!!
• MM

  Melody Munoz

  Sep 19, 2025
  5.0
  The KINDEST staff. Went in looking for running shoes, and Daniel started helping us and he was knowledgeable and patient as I tried a few sizes. He went on break, and we were initially a little bummed to continue our shopping experience with someone else, but Rico stepped in to help and he was equally awesome! It was seamless- both really knew what they were talking about, answered my questions, and are clearly proud of where they work and what they do. We then were checked out by Traci, who was ALSO amazing. Turns out everyone who works there is just the best. It was our first time in any REI store, and we walked out smiling with a new pair of womens Topo Auras and with a membership. We went towards the evening, and it was also shockingly sensory friendly for the size of store it was. It was quiet, there was lots of room, and the lighting was not intense. It overall felt so warm and welcoming. I cannot wait to come back!
• FF

  Fatima

  Sep 16, 2025
  2.0
  Very rude staff at this location save yourself the headache and go to a different location
• JK

  Jay Khorsand

  Sep 8, 2025
  1.0
  I took my bike to replace brake pad and they charge $107 when I asked why so high, they said this is it ,if you have a complaint call headquarter. And I did call and they said I have to call manager of the store I went over there talk to manager he took my number And never called me . other place. They charge only $30 to replaced two brake pads.
• LW

  Liangyu Wei

  Aug 30, 2025
  3.0
  I used to love this place. I signed up for a membership and would shop here a few times a year. But today was really frustrating. I came in to buy a pair of trail/running shoes. Since I wasn’t sure what I liked, I tried on several pairs in my size from the shelf. After about 7-8 pairs, an employee came over and asked if I was “seriously looking,” and if not, told me to stop putting my feet into all the shoes. Honestly, I don’t think that’s fair. Trying on 7-8 pairs when choosing running shoes is completely reasonable I think . I had socks on, put each pair back neatly on the rack, and never asked anyone to fetch sizes for me — so I wasn’t creating a mess or adding to anyone’s workload. I really was planning to buy, not just “having fun.” In fact, I had already narrowed it down and was about to take a pair to the cashier. Instead, that comment completely killed the experience. I walked out without buying anything. Ironically, I was even wearing clothes I had previously purchased from REI while shopping today, but for the first time, this store didn’t feel like the friendly, welcoming place I used to love.