REI

Reviews

• RR

  Robert RD1

  Oct 22, 2025
  5.0
  Got a couple of deals at the yard sale!
• CW

  Colton Wixom

  Oct 20, 2025
  1.0
  Brought them a used bike that I was looking at purchasing to make sure I was getting a good deal, and that it was in good mechanical condition. Specifically brought up that the seller said there was a rear suspension issue, and to look at that. They said that the rear suspension was fine, and the only issues they found were that the chain needed to be replaced, normal wear and tear, some small scratches on the front suspension, and the front tire needed to be replaced. Bought the bike, and had those repairs done as well as had pedals put on. Fast forward to the next day, I had a feeling that the suspension did indeed have an issue, and took it to a highly reputable bike shop near my home. Come to find out, the rear shock needs to be redone, and the front shock needs to be serviced. I'm now looking at having to spend $600 or more in addition to the $300 I spent at REI on getting those issues taken care of because they weren't caught in the first place even though I brought one of them specifically to their attention. The staff was very friendly, and I do think that they were honestly trying to help, however the fact that I'm now having to spend a lot more money on this bike because they completely missed problems shows a severe lack in knowledge/training. Can't in good conscience send any of my friends or family here if issues like this are missed. Doesn't matter how nice the staff is, if they can't do their job competently.
• CT

  Chace Talbott

  Oct 18, 2025
  2.0
  Very dissapponted with my experience today as I couldn't get the courtesy of a hello or even a goodbye after a transaction. It doesn't take much to let someone know you appreciate them taking time out of their day and are excited to get a new product from their store.
• RH

  Ryan Hutchins

  Sep 7, 2025
  4.0
  I love REI, but there needs to be another person in the shoe section to help out. I walked out and will purchase my lone peak altars either at Scheels or Cabelas.
• AZ

  Alexis Zoubek

  Sep 6, 2025
  3.0
  People are nice and the spree is clean and has a wide selection of outdoor gear! The only problem I had is I’ve gone twice and got two separate items on clearance and both times I was not given the discount. The first time it was a $25 fee and I went back through my receipt and noticed so I called and they refunded me the next day. Then I went back and bought a water bottle that was $35, on clearance for $25. I noticed I was being charged the $35, but I was using my $30 coupon so I thought oh well. It was just frustrating that I’ve gone twice, and both times I felt like I was ripped off because i guess their system doesn’t have their current clearance items in it.