REI

Reviews

• JS

  Jun Simons

  3 days ago
  5.0
  Sad to see this store going, its pretty nicely laid out over two floors and I have always found what im looking for
• EP

  Eugene Pisarev

  Oct 24, 2025
  1.0
  Scam. They changed money and cancelled my order with reason “out of stock” I have to spent to much time for return my money back. And my money didn’t return
• YA

  y ariel

  Oct 20, 2025
  1.0
  Coming to REI store in Manhattan because of commercial on internet and looking for Arc’teryx sweat shirt, arrived at the store and asking the sales person name Raimundo, asking and showing him the picture on my phone and do you know what he answered, oh that’s not our website and we only carry whatever on display without wanting to see clearly what picture I showed him, feeling frustrated tried to asked other sales girl who really nice and took me to display section and explain to me what merchandise inside the store and what merchandise can be order and ship it to the store, walking back upstairs hearing Raimundo talking to the girl and laughing behind my back Moral of the story, company trying so hard to promote the product but failed because of one rude sales person. I rather go somewhere else where my money appreciated
• EE

  Ethan

  Oct 15, 2025
  1.0
  They're making up their own return policies at this REI. They told me that my climbing shoes splitting at the toes after 60 hours of bouldering is "normal wear and tear" (see photos and judge for yourself), making them ineligible for a return. Even if we call this normal wear & tear, I don't see anything in the official return policy about that. What I do see is a 100% satisfaction guarantee for returns made by members within a year of purchase. I bought these 11 months ago, have been a member for 17 years, and am far from 100% satisfied -- so what gives? Unfortunately I had two friends waiting for me and didn't want to make this their problem, so after speaking briefly to both a checkout staff and her supervisor (hard "no" both times), I took the L and the shoes went in the trash. My next pair will be a different brand, bought from a different store. Update 10/18: I received a response from REI corporate pointing me to the "normal wear and tear" exception to their policy and doubling down on the Soho staff's decision. REI used to stand by their products, with a return policy that reflected a commitment to quality. If "splitting open after 6 months of normal use" is now what this company considers "ordinary" for the items that it sells, then why shop at REI at all? An unbranded pair of shoes from Aliexpress will last at least as long, at 20% of the price. Very disappointed in how far the REI brand has fallen.
• MA

  Mehmet Aydın

  Oct 7, 2025
  4.0
  I’ve been shopping at REI for years and it never disappoints. The quality of outdoor gear and clothing is top-tier everything feels built to last. Staff are always knowledgeable and genuinely care about helping you find what works best for your adventures. Their return policy and community-driven approach make a huge difference. REI isn’t just a store; it’s a place that keeps you inspired to get outside.