REI

Reviews

• MM

  Matthew

  Oct 20, 2025
  5.0
  Placed an order for new e-bike tires since they weren't in stock. The very helpful staff were able to find a set that would fit my rare wheel size.
• VS

  Vipul Singh

  Sep 24, 2025
  5.0
  This is my go-to place for when I need to buy ice axe or trekking poles, or proper endurance running shoes, or hiking boots. The staff is very attentive, knowledgeable, and helpful. One of them encouraged me to buy Oboz Sawtooth boots even though they were a bit pricy, but that turned out to be a great decision. Best hiking boots I've had - very durable. The fitting rooms are nice and clean - I do sometimes see difference in price on stuff such as hiking pants between the store and online, in which case the store proves great for sizing and fit-check, then I can order on the REI website.
• PD

  Paul Demascus

  Sep 6, 2025
  4.0
  Great quality products at equal quality prices 🤯 You get what you pay for. If you want clothes to last, you better be willing to pay thousands!
• MA

  Maria Aldana

  Sep 4, 2025
  5.0
  Wendell Nelson at the Tustin store was outstanding and exemplified superb customer service! I am new to backpacking and needed a tent. He came to offer assistance, and took the time not only to help me find the right tent for me, but to come back and actually help me set it up to practice and to show me how easy it was to do so. I really valued and appreciated his personalized service. I shared with him that I was just at the Huntington Beach (HB) REI, hanged around for almost an hour hoping to get help with the tents and I was never acknowledged. I walked out. A manager like Wendell is what will keep customers coming back. Angel was great too and very personable; she came to offer her assistance, I didn't even need to ask. HB should learn from the customer service level rendered at the Tustin location! Thank you Wendell and Angel!! I really appreciated the service and know I will have an amazing, well prepared backpacking trip!
• JC

  JOJO C.

  Aug 6, 2025
  5.0
  I visited the Tustin REI store in a little before mid-July to prepare for my Yosemite Sub Dome hike and to replace my old Altra hiking shoes (by the way, I love Altra!). Although my survey link has expired, I wanted to take a moment to share my wonderful experience here. Bryan and another kind gentleman—whose name I, unfortunately, forgot (I’m so sorry, Sir!), he calls all female customers 'ma'am' :) —helped me in the shoe section. Despite the store being busy with many customers asking for various sizes and brands—including myself—they never once showed any sign of impatience or frustration. Every time I or other customers asked for different options, they responded with genuine kindness and professionalism. I’ve visited this store occasionally in the past, but this particular day of my experience stood out as truly exceptional. Also, Tom helped me find a light hiking chair and a head net to protect against flies. He really took the time to listen to what I needed and did his best to recommend the most suitable gear. Thanks to their support, I had an amazing time on my Sub Dome hike just a week later in July —over 20 miles in a single day. Big thanks to the Tustin REI team. I truly appreciate your kindness, professionalism, and the way you take care of your customers. 😊