Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
713 reviews
5 stars
531
4 stars
114
3 stars
21
2 stars
11
1 star
36
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported poor experiences with dismissive or condescending attitudes.
Product Selection
Customers appreciate the wide selection of outdoor gear and equipment, noting the availability of specialty items and quality products.
Store Environment
The store is generally described as clean and well-organized, but some customers expressed frustration with parking issues and long wait times.
Membership Experience
Many customers value the co-op membership benefits, although some expressed disappointment with the lack of military discounts and perceived decline in service quality.
Service Issues
Several reviews highlighted significant issues with bike service and returns, indicating a need for improvement in these areas.
- HHHoliday6 days ago1.0I’ve been a loyal REI customer for years, but my recent experience at this location was deeply disappointing. When I tried to make a return, the associate repeatedly mispronounced my name even after I politely corrected them, showing little regard or respect. The situation escalated when they began lecturing me about the return policy over a faint, barely visible mark that looked like a dog lick. I fully respect REI’s policies, but there’s no excuse for the dismissive and condescending tone I was met with. What should have been a simple interaction turned into an unpleasant and uncomfortable experience. I expect better from REI, and I will not be returning to this store again.
- DMDavid MacDougalOct 9, 20251.0Horrible service. I waited for 15 minutes in the shoe department for some older guy to come assist me. And then he disappeared. Now I'm old too but I hustle. Very disappointed I walked out I needed shoes but I'm just going to buy them online. To be specific it was on October 9th at around 7:00.
- JMJason MoranAug 31, 20255.0Great customer service at the store. They are very helpful, but busy
- KSKelley SheridanAug 7, 20252.0When is the project on the roof of your building Going to be done? I’ve been woken up every morning except Sundays for the last several months. How long can it possibly take to repair a roof?
- MNManoj NairAug 6, 20255.0Superb service. The lady at the counter was very friendly and took the time to explain to me in detail about being a member and so on, when I had stopped by to pick up the online order.