REI

Reviews

• MF

  matt fraser

  1 day ago
  1.0
  Went in here to buy two bikes for my kids. Some nice canondales on display but not a single bike had a price on it and not a single associate to be found. Many of the bikes are hanging from the ceiling so truly a useless experience without an associate. I walked out frustrated after 15 mins.
• EV

  Elena Volkova

  Oct 17, 2025
  5.0
  We’re getting ready for our trip to Nepal — to the Everest Base Camp at 5,364 meters. We stopped by REI to get our gear, and almost everything we needed was in stock, which really surprised us. The store is huge, with a great selection!
• JG

  Juan Camilo Rivera Gutiérrez

  Sep 17, 2025
  5.0
  I’m not from the USA, and I just came to buy some mountain gear. I found many great products at good prices, but what really stood out to me was the attention I received from the store’s team. The girls who helped me in the Hiking/Camping and Hiking Shoes sections were amazing — super kind and very knowledgeable. What amazed me the most was the attention I received from Mellisa at the front desk. She was extremely kind and made me feel very welcome. As I said, I’m not from the USA, but if I ever come back, I will definitely visit REI Co-op again — mostly because of the wonderful people.
• SM

  Shannon M

  Sep 13, 2025
  3.0
  I haven’t been to REI since I lived in Seattle many years ago, and have to say I was pretty disappointed with today’s visit in Boca. I am well aware that REI is on the pricier side, but I have always told people that it’s worth it because of the extremely helpful and knowledgeable employees. I explained to the person helping me today that I have an upcoming hiking trip, haven’t hiked in years, and need a lot of help. We were starting with hiking boots and he did recommend a pair. However, he brought them out to me and disappeared. At a MINIMUM I would think he would’ve assisted with unpacking all of the inserts and untying the laces and getting them ready for me to try on. I had questions about trekking poles, socks, layered clothing, snacks, etc. and was unable to find anyone to assist with these things so I just purchased the boots and left. Can’t help but feel that I probably should’ve just ordered them off Amazon from the beginning after this experience. One other thing is that I tried to trade in my former hiking boots (which are in EXCELLENT condition as they have only been worn on a couple day hikes) and was told they were ineligible for trade-in. Although they were purchased many years ago, they literally look brand new and have no visible wear on the soles or anything so this doesn’t really make sense to me. 🤔 Regardless, I’m wondering if this has to do with this particular location on this specific day or if, like essentially everywhere else in South Florida, good Customer Service simply no longer exists. ☹️
• NN

  NTee

  Sep 13, 2025
  5.0
  Love this boutique store for what we have needed in the moment. Friendly, helpful, and yes, im a member and have received many perks with my rewards dollars. No, we are NOT an athletic family and we have only bought fashion items... but my review is honest. Bought a northface down for kid in a cold place ($330), 2 down shells--- great prices with their private label, a pocket knife (because my then 14 year old wanted it), and hiking sandals that were waterproof and fashionable for myself. No, it's not a fully stocked camping store youed find in the Rockies! Could I have done the amazon route? Yes, but when I need to see and feel product in person, and use my rewards dollars, this rei works out PERFECTLY. Plus, my kids have a contemporary or 2 that work there- people from hs or college. Always friendly. I appreciate this as a former retailer manager. I invested in the membership (30? Dollars) with my first purchase and have been able to use roughly $100 in rewards, so it's like 70 dollars of free merch throughout the years.