At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I had an issue with a recently purchased set of trekking poles and went to return them. I was greeted by Carlos as I walked in and he set about helping me right away. I told him about the issues I was having with the poles and he showed me a thing or two about how they work that may help with the issue, but had no problem with my choice to return them. I had a great conversation with him regarding potential replacement options. The breadth of his knowledge on the subject blew me away.
I've never had a negative experience at this store. They have a great team and their passion for the things they sell and how they can improve your life experience is unsurpassed.
ML
Mindy Long
May 30, 2025
5.0
Great store and staff! Nano in the bike area was super helpful and knowledgeable about our new bike rack.
ZS
Zach S
May 22, 2025
5.0
The service here is great! The bicycle department people are helpful and fast, thank you Cory!