REI

Reviews

• KK

  Kyle

  Oct 12, 2025
  5.0
  Glad to have an REI locally. Clean store with a huge selection. Online pickup is fast and employees are friendly.
• WM

  World according to Me

  Sep 24, 2025
  5.0
  One of the best REI i have been to Helpful staff and overall great service and shopping selection
• JM

  John Hong, MD MS

  Sep 23, 2025
  5.0
  This place rocks! Thank goodness Rich the manager was easily available and changed my flesh eating boots to amazing hiking boots. My spouse even got one too.
• PP

  PhilYouIn

  Sep 18, 2025
  2.0
  From a retailing standpoint, 5 Stars. Big, beautiful, and spotless with very attractive displays. However: Exactly who can afford this stuff? Runners’ caps for $89? Plain white Ts on sale for $39? And they are not actually plain-for your $39 you become a walking billboard for the brand emblazoned on the garment. Definitely not for me. I’m just a marginalized older guy that I’m sure REI is not interested in having as a customer, anyway…
• SS

  Shi

  Sep 10, 2025
  1.0
  I went here to spend my rewards on my REI membership. I went near the sale associate and ask them for help! They looked at me and totally left! Again went closer I thought they didn’t hear me and asked again, they came back and start yelling at me here is the bottom press it!!!! I’m like WOW!!! Is this the norm in Albany?! I’ve been at least in 7 different REI stores! This is awful! I left and ordered online. Is being mean norm?! I will never again walk into this store!