Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
458 reviews
5 stars
332
4 stars
68
3 stars
19
2 stars
16
1 star
23
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported poor service and lack of assistance.
Product Selection
Customers expressed disappointment with the limited selection of camping gear and specific items, while others appreciated the variety of outdoor products available.
Repair Services
The bike repair service received both positive and negative feedback, with some praising the expertise of technicians, while others reported issues with service quality and communication.
Store Experience
The store environment is generally viewed positively, with comments on cleanliness and organization, but some customers felt uncomfortable due to staff indifference.
Membership Value
Many customers highlighted the benefits of membership, including discounts and rewards, although some expressed frustration with the membership's perceived limitations.
- DFDonald Ferrier2 days ago3.0Ran it to grab a pair of pants that I purchased there before. So disappointed that they had rearranged the location of everything.. I left without purchasing
- MOM O’MalleyNov 6, 20251.0No bags for your purchases! Balance them in your arms and carry back to your car. This idiotic policy means I'm not coming back.
- APAndre PaganSep 28, 20252.0Walked in and walked out since no one cared to ask if I needed help. 3 different associates just walked by and never said a word.
- DMDaniel MartinezAug 30, 20255.0My customer service experience was the best I have ever experienced in my life. Tristan was my first helper, and tried on about 7 different shoes with him and decided to check out another store. (That ended horribly) so we came back. Derek was then helping me and I tried on some more shoes and ended up with some hiking boots and some everyday walking shoes that are beyond comfortable and honestly life changing. Getting shoes was an awesome experience. Then when I was checking out, Wyatt was phenomenal in helping us and all the questions we had. Everyone was so patient, kind and just overall friendly.
- JHJohn564 HollowayAug 1, 20252.0Warning: Call before you go...I took my Isinwheel electric bike for my grandson to REI since I live close by. I walked it in and up to the repair counter. The 'repair tech' was about 20 feet away, in view, working on another bike. I stood there for about 3 minutes and had to get his attention. He walked to the counter without a greeting or "welcome to REI" and I told him of my issue of the battery not holding a charge. He asked what brand it was and I replied 'Isinwheel'. Quickly, he replied he'd never heard of it. I told him it was past the 90-day warranty and if he could take a look at it since it was no longer holding a charge but he still refused to take a look since he'd never heard of the brand. I told him that was disappointing and I then left the store. Bottom line: If you need repair, better call and tell them the brand first. Otherwise, you waiste a trip.